Sales Executive

About the role

• As Resort Sales Executive at Mighty Magpie, you will be the first human point of contact for resort enquiries generated through our digital marketing campaigns.
• Your job is simple: take warm, interested leads and convert them into confirmed bookings for our resort clients.

You will not do cold calling. Every lead you speak to has already shown interest — your job is to understand their needs and help them say yes.

What you will do

• Respond to inbound resort enquiries via WhatsApp, phone, and Instagram DM — within 2 hours of receiving them
• Understand the client's requirement — dates, number of guests, occasion, budget, and preferences
• Share relevant resort packages, pricing, and availability clearly and confidently
• Follow up with interested leads — send reminders, answer questions, and handle objections warmly
• Confirm bookings — collect booking details, coordinate with the resort, and ensure the customer is handed over smoothly
• Maintain a daily lead tracker — update status of every enquiry (new, in progress, confirmed, lost)
• Share a weekly report with the team — leads received, conversations had, bookings confirmed, reasons for lost leads
• Build rapport with repeat customers and encourage referrals
• Coordinate with resort owners or managers when needed to confirm availability or customise packages

What we are looking for

• Excellent communication skills in Marathi, Hindi and English — friendly, confident, and clear
• Comfortable with WhatsApp, Instagram DM, and phone calls as primary work tools
• Self-driven — you follow up without being told, you don't let leads go cold
• Organised — can manage 20-30 active conversations at once without losing track
• Positive attitude — resorts sell experiences, and your energy should match that
• Basic computer skills — Google Sheets, WhatsApp Web, email
• Freshers welcome — if you have the right attitude, we will train you