Beauty Spa Manager

Job Description – Spa Manager at Travaa Wellness LLP – Kharghar, Navi Mumbai

Position Title: Spa Manager

Location: Kharghar, Navi Mumbai

Employment Type: Full-Time

Department: Operations & Guest Experience

Reporting To: CEO

About Travaa Wellness: Travaa Wellness LLP is a premium wellness and spa brand focused on delivering rejuvenating experiences through professional therapies, exceptional hospitality, and customer-centric wellness services. We are looking for an experienced and dynamic Spa Manager to lead daily operations, drive customer satisfaction, and build a high-performing spa team.

Key Responsibilities-

• Spa Operations Management
• Oversee the day-to-day operations of the spa and ensure smooth functioning of all departments.
• Manage appointment scheduling, therapist allocation, reception operations, and guest flow.
• Maintain high standards of hygiene, ambience, cleanliness, and customer service.
• Ensure all spa equipment, products, and facilities are properly maintained.

Team Leadership & Staff Management

• Recruit, train, supervise, and motivate spa therapists, receptionists, and support staff.
• Conduct regular team meetings, performance reviews, and training sessions.
• Maintain discipline, grooming standards, and professional conduct within the team.
• Prepare staff duty rosters and manage attendance and shift schedules.
• Customer Experience & SalesDeliver exceptional guest experiences and handle customer feedback or complaints professionally.
• Build long-term client relationships and encourage repeat business.
• Promote spa packages, memberships, and wellness programs to increase revenue.
• Monitor customer satisfaction and continuously improve service quality.

Business & Revenue Management

• Achieve monthly sales and operational targets.
• Monitor inventory, stock usage, and procurement of spa supplies.
• Prepare daily and monthly operational reports.
• Control operational costs while maintaining service excellence.
• Coordinate with marketing teams for promotions, events, and partnerships.
• Compliance & StandardsEnsure compliance with company SOPs, safety regulations, and wellness industry standards.
• Maintain confidentiality of client information and business operations.
• Ensure all therapists follow service protocols and treatment standards.

Required Skills & Qualifications

• Bachelor’s degree or diploma in Hospitality, Spa Management, Wellness, or related field preferred.
• Minimum 1–5 years of experience in spa, wellness, hospitality, or salon management.
• Strong leadership, communication, and customer relationship skills.
• Good knowledge of spa therapies, wellness treatments, and hospitality operations.
• Ability to manage teams, sales targets, and operational efficiency.
• Proficiency in MS Office, billing systems, and spa management software is an advantage.
• Well-groomed personality with a professional and positive attitude.

Preferred Candidate

• Profile Experience in luxury spa or wellness environments.
• Strong sales orientation and customer handling ability.
• Ability to work flexible shifts, weekends, and holidays if required.
• Passion for wellness, hospitality, and team development.

Compensation & Benefits

• Competitive salary based on experience
• Performance incentives
• Career growth opportunities
• Professional work environment
• Training and skill development programs