BPO Trainer

●       Develop on boarding programs for new employees.

●       Support and mentor new employees

●       Monitor employee performance and response to training

●       Evaluate employee performance to gauge where skills are lacking.

●       Create training programs to address skill gaps in employees.

●       Prepare learning materials for programs.

●       Conduct surveys to gauge the effectiveness of programs.

●       Research new teaching methods.

●       Identify training needs by evaluating strengths and weaknesses

●       Translate requirements into trainings that will groom employees for the next step of their career path

●       Build annual training program and prepare teaching plans

●       Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

●       Direct structured learning experiences and monitor their quality results

●       Acclimate new hires to the business and conduct orientation sessions

●       Deliver training courses

●       Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior

●       Periodically evaluate ongoing programs to ensure that they reflect any changes

●       Stay abreast of the new trends and tools in employee development