Customer Relationship Manager

Job Description - Customer Relationship Executive (CRE)

Company Name: JPrime Buildcon LLP

Industry: Real Estate

Reporting To: Management / Director

Location: Navi Mumbai

Role OverviewThe Customer Relationship Executive (CRE) will be responsible for managing end-to-end customer interactions post-sales, ensuring a seamless and positive customer experience. The role involves handling queries, coordinating with internal departments, and maintaining long-term relationships with clients.

Key Responsibilities· Act as the primary point of contact for customers after booking.

·       Address customer queries, concerns, and complaints promptly and professionally.

·       Provide accurate information regarding project status, timelines, and processes.

·       Coordinate with Sales, Legal, Finance, and Construction teams.

·       Assist customers with documentation, agreements, and payment processes.

·       Track customer payment schedules and ensure timely collections.

·       Maintain accurate customer records and documentation.

·       Update and manage customer data in CRM systems.

·       Handle escalations and ensure timely complaint resolution.

·       Coordinate possession schedules and assist in handover processes.

Key Skills Required: Excellent communication and interpersonal skills

·       Strong problem-solving abilities

·       Knowledge of CRM systems

·       Customer-centric approach

·       Good coordination and multitasking skills

Qualification & ExperienceGraduate in any discipline (MBA preferred)

1–4 years of experience in Customer Relationship / CRM (Real Estate preferred)

Performance Indicators (KPIs) : Customer satisfaction score

·       Query resolution turnaround time

·       Collection efficiency

·       Complaint resolution rate

·       Data accuracy in CRM

Contact Details

HR Manager: Sanjana K

Contact: 8104484432

Email: sanjana.k@jprimebuildconllp.com

Interview Time: 02:00 PM to 05:00 PM

Interview Address: JPrime Buildcon LLP, Office No. 601/602, One Platinum, Plot No. 8, Sector 15, Belapur, Navi Mumbai, Maharashtra – 400614