Customer Service Executive

Job Description:

About the Role - Ensuring the smooth delivery of our placement-focused training programs across partner colleges. You will work closely with internal teams, industry mentors to deliver a high-quality experience to students.

Responsibilities -

• You will play a pivotal role in executing Placement Training programs at esteemed institutions like IIM Calcutta, XLRI, IIM Udaipur, IMT Group, IMI Group, GIM and other MBA colleges.
• Coordinate training sessions by acting as the primary point of contact for scheduling and communication. A major part of this involves calling industry mentors to map suitable time slots based on college availability and mentor expertise..
• Responsibilities revolve around ensuring the smooth operation of these programs, with a keen focus on client satisfaction, nurturing key stakeholder relationships, driving student success and solving all escalated issues.
• Coordinating with team members to make sure that all stakeholders are on track with project requirements, deadlines and schedules and to ensure a consistent and trouble free learning experience.
• Ensuring operational excellence. This involves optimizing resource allocation, planning and coordinating with industry experts (including senior professionals) and maintaining smooth conduct of the overall operations.
• Collaborate with internal teams to maintain alignment on timelines, session quality, and overall delivery standards.

Preferred Knowledge / Skills / Abilities -

• Good communication and interpersonal skills
• Proficiency in Google Suite
• Self-motivated with a problem-solving attitude

Board Infinity is a leading career tech company focused on higher education and executive education. Through two brands, we have successfully impacted over 100,000 careers.

We are an 8-year-old organisation based out of Mumbai, India and DIFC, Dubai and offer employability, skill development, academic technology, content production and executive education solutions; currently working with more than 100 higher education clients in Asia spread across India, UAE, Kingdom of Saudi Arabia.

Work Location: In person