Customer Account Director - Sales Leadership

ACJ Customer Account Director, India & South Asia

Job Description:

Job description : 

The Sales Director is responsible for developing and maintaining a trustful long-term relationship with ACJ customers and leads to reach the sales target set by the Ho ACJ for the year while ensuring a strong focus on prospection and new leads identification. 

Main Accountabilities

• Build and maintain a healthy sales funnel by continuously identifying and qualifying leads

• The Sales Director is responsible for developing and maintaining a trustful long-term relationship with his/her assigned customers and leads.

• Within‌ ‌the‌ ‌framework‌ ‌of‌ ‌the‌ ‌sales‌ objectives / priorities‌ ‌set‌ ‌by‌ ‌the‌ Ho ACJ,‌ ‌the‌ ‌Sales Director ‌will‌ ‌lead,‌ ‌organize‌ ‌and‌ ‌coordinate‌ ‌‌the‌ ‌sales‌ ‌of‌ ‌aircraft‌ ‌and‌ ‌services‌ ‌portfolio‌ to the assigned customers. 

• Build and maintain long-lasting, strong relationships with customers 

• Be the main focal point for all customer commercial activities, facilitate and ensure cooperation between all internal and external stakeholders.

• Establish an open dialogue with the customers, to anticipate business constraints, goals and plans. Deliver solutions that generate value to both parties. 

• Understand industry-specific trends and landscapes

• Effectively communicate value propositions through presentations and proposals.

• Designing creative deal structures to align delivery slots, pricing and financing strategies with customer needs and enhance ACJ competitive position

• Anticipate‌ ‌risks‌ ‌and‌ ‌opportunities‌ ‌that‌ ‌may‌ ‌affect‌ ‌the‌ ‌sales‌ ‌opportunities‌ or customer relationship and‌ ‌ensure‌ ‌proper‌ ‌and‌ ‌efficient‌ ‌involvement‌ ‌of‌ ‌ACJ ‌management‌ ‌if‌ ‌and‌ ‌when‌ ‌necessary

• Ensure market information is properly shared and communicate with the rest of the ACJ team

• Analyze ‌prompted‌ ‌and‌ ‌unprompted‌ ‌customer‌ ‌feedback‌, incorporating‌ ‌inputs‌ ‌into‌ ‌action‌ ‌plans.‌ ‌Maintain‌ ‌the‌ ‌feedback‌ ‌loop‌ ‌both‌ ‌internally‌ ‌and‌ ‌with‌ ‌the‌ ‌customer

• Participate‌ ‌and‌ ‌assist‌ ‌with‌ ‌the‌ organization ‌and‌ ‌coordination‌ ‌of‌ ‌industry‌ ‌events‌ ‌such‌ ‌as‌ ‌demonstration‌ ‌tours‌ ‌/‌ ‌airshows,‌ ‌as‌ ‌well‌ ‌as‌ ‌specific‌ ‌customer‌ ‌conferences‌ ‌and‌ ‌gatherings. 

• Establish a comprehensive understanding of the financial performance and key economic drivers his/her region

 

Outputs‌ :

• Achieved OP objectives (quantitatives and qualitative) for aircraft sales and deliveries 

• Continuous healthy sales funnel 

• A global account brief

• Up to date and accurate: generic information, operational information, visit planning and reporting, continuous executive briefing and global account strategy in Salesforce.

• Implementation of Customer feedback action plan and maintenance of a feedback loop internally and with the Customer 

Your Boarding Pass: 

• Understanding business aviation's competitive dynamics, ACJ’s market positioning, competitive environment, differentiation strategies

• Understanding of political and economic contexts

• Customer mindset 

• Very strict adherence to Ethics & Compliance rules and processes in this specific risky environment 

• 10 to 15 years in the industry or similar

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Before submitting your application, please review the Mobility Golden Rules:

https://drive.google.com/file/d/10SEfTP7Nwd4eRcqOyRHwNsK18Uv3yMY8/view

This position is offered under local conditions.
Priority will be given to employees whose position is impacted by a workforce adaptation initiative.
For any questions related to internal mobility, please visit the Mobility Community on the HUB.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Leadership

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.