Automotive Service Advisor

Job Title: Branch Head / Workshop In-Charge Job Summary: We are looking for an experienced and dynamic Branch Head / Workshop In-Charge to oversee the daily operations of a multi-brand automotive workshop. The ideal candidate will be responsible for managing technicians, ensuring smooth workflow, maintaining service quality, and handling customer interactions effectively. Key Responsibilities: Manage and supervise day-to-day workshop operations for multiple vehicle brands Lead, guide, and allocate work to technicians efficiently Monitor repair jobs to ensure timely completion and quality standards Handle customer queries, concerns, and complaints professionally Coordinate with spare parts team for timely availability of parts and tools Ensure adherence to safety standards and maintain workshop cleanliness Track job progress and maintain operational reports Improve productivity and service efficiency within the workshop Requirements Minimum 5 +years of experience in automotive workshop operations Prior experience in a supervisory or managerial role preferred Strong knowledge of multi-brand vehicle servicing Good leadership and team management skills Excellent communication and customer handling abilities Ability to work under pressure and meet deadlines Diploma / Degree in Automobile Engineering or related field Strong problem-solving and decision-making skills