Back-end Executive

Bank end support executive job details for financial inclusion industry like aeps matm dmt

A Bank-End Support Executive in the Financial Inclusion industry supports Business Correspondents (BCs), retailers, and partner banks to ensure smooth banking transactions through services like AEPS, Micro ATM (MATM), and Domestic Money Transfer (DMT). These services are part of India's financial inclusion ecosystem, enabling basic banking access through Aadhaar authentication, micro-ATMs, and remittance services.

Key Job Responsibilities

Handle day-to-day support for partner banks and BC agents.

Monitor AEPS, MATM, and DMT transaction success/failure.

Resolve transaction issues such as:

Failed or pending transactions

Reversal and settlement issues

Chargeback requests

Coordinate with banks, NPCI, and technology teams to resolve escalations.

Verify KYC and compliance documents where required.

Monitor settlement reports and merchant payouts.

Provide technical and operational support to field teams and retailers.

Prepare MIS reports, transaction reports, and reconciliation reports.

Ensure compliance with RBI, NPCI, and bank guidelines.

Train agents on operational processes and new banking products.

Knowledge Required

AEPS (Aadhaar Enabled Payment System)

MATM (Micro ATM)

DMT (Domestic Money Transfer)

BBPS (Bharat Bill Payment System)

UPI and IMPS basics

KYC/AML guidelines

NPCI transaction flow and settlement concepts

Basic Excel (VLOOKUP, Pivot Tables) and MIS reporting

Required Skills

Good communication with banks and partners

Problem-solving and transaction analysis

Excel and reporting skills

Email and ticket handling

Banking operations knowledge

Ability to work under pressure and meet SLAs