Field Service Representative - Aircraft Maintenance and Customer Support

C295 Field Service Representative - FSR

Job Description:

C-295 Field Service Representative (FSR) - C295 Platform

Location - At Client Location in India

Brief Description

The Field Service Representative (FSR) is a critical onsite role responsible for ensuring permanent technical support and representing Airbus Defence and Space (ADS) Customer Services for the C295 Platform at customer bases across India. The FSR acts as the single technical point of contact, dedicated to supporting the customer in ensuring safe, reliable, and economical aircraft operations.

Key Responsibilities

Airbus Representation & Program Coordination

• Primary Focal Point: Serve as the main daily interface between AD&S and the customer's maintenance and operational organizations during fleet acceptance, Entry Into Service (EIS), and ongoing services.

• Issue Management: Act as the focal point for all In-Service Support aspects, proactively detecting and solving AD&S faults/errors in operational/technical documentation, engineering support, spare parts discrepancies, and any contractual deviations.

• Customer Satisfaction: Assess perceived customer satisfaction and collect feedback to drive service improvement.

• Coordination: Coordinate all customer visits, meetings, Working Parties, and necessary activities with different AD&S organizations and external suppliers on Main Operating Bases (MOBs).

• Program Support: Assist Programme Teams with planning, tracking, status reporting, and data analysis for internal and external stakeholders.

Technical Assistance & Maintenance Oversight

• Onsite Support: Provide expert advice to the customer's technical personnel on troubleshooting, maintenance, repair procedures, modification embodiment, maintenance programs, and Ground Support Equipment (GSE).

• Maintenance Coordination: Coordinate AD&S and customer maintenance teams for both heavy and line maintenance tasks to ensure optimal support.

• Problem Solving: Lead, monitor, or advise AD&S maintenance teams and external organizations, and coordinate AD&S disciplines during technical investigations and problem-solving.

• Procedure Implementation: Advise the customer on components warranty management, auxiliary workshop functions (Engines, Propellers, Batteries, etc.), and ensure correct processes are in place for technical/safety issue reporting.

• Modification Management: Ensure correct processes for implementing modifications (Service Bulletins, authorized repairs, etc.), assessing aircraft status, and coordinating maintenance plans for compliance.

• Data Analysis & Reporting: Collect, monitor, and report relevant operational, logistical, maintenance, and safety data to AD&S, and analyze fleet activity to recommend necessary improvements to maintenance schedules and practices.

• Functional Reporting: Report functionally to the Head of FSR, Service Programs, and AMTAC for fleet topic analysis and correction.

Training and Fleet Entry into Service (EIS)

• Training & Coaching: Detect training requirements for customer maintainers/operators, coordinate necessary information to complete technician skills, and provide On-the-Job Training as required.

• EIS Support: Assist and coach the customer in tracking and solving technical faults across the fleet.

• Facilities & Logistics: Assess the compliance of local facilities, check spares requests prone to hamper availability, supervise IPL and GSE, and ensure proper import/export procedures and protocols are implemented.

Other Duties

• Provide technical and logistical support for Demonstration Tours and Ferry Flights as needed.

• Provide support for GSE validation.

Skills, Experience, and Qualifications

Essential Qualifications

• Education: Educated to an Aeronautical Engineering Degree level OR hold an EASA PART 66 rating.

• Experience: A minimum of 10 years of experience in a Part 145 or Part M organization within an airline and/or MRO environment.

• Aircraft Type Rating: Type rating on C295 and/or ATR Family with PW 127 engines.

• Technical Familiarity: Familiar with Aircraft Technical documentation usage.

• Language Skills:

  • Negotiation level of English (mandatory).

  • Negotiation level of Hindi (mandatory).

Desired Skills and Experience

• Previous experience in handling military transport aircraft and/or propeller aircraft is highly desirable.

• Expertise within a Maintenance Control Center would be a plus.

• Highly motivated by customer support.

• Excellent interpersonal and communication skills.

• Demonstrated ability for team working in a challenging environment.

• Exhibits openness, dedication, and team spirit.

Commitment to Integrity: This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.