Call Centre BPO Executive

Core Responsibilities

• Make high volumes of outbound calls to potential clients.
• Handle inbound calls from customers interested in products.
• Follow sales scripts to explain features and benefits.
• Ask questions to understand customer needs.
• Negotiate prices and overcome customer objections.
• Process sales orders and update CRM databases.
• Upsell or cross-sell relevant products.
• Maintain records of all sales and customer interactions. [1, 2, 3, 4, 5, 6, 7]

Key Requirements

• High school diploma or equivalent; some college is often preferred.
• Proven telesales or customer service experience.
• Exceptional verbal communication and active listening.
• High tolerance for rejection and stress management.
• Familiarity with CRM software and MS Office. [1, 2, 3, 4]

Target Skills

• Sales and Persuasion.
• Customer Relationship Management (CRM).
• Time management and organization.
• Conflict resolution and grievance handling. [1, 2]

For more detailed guides on how to optimize your resume or screen for these roles, you can explore the Telesales Representative Job Description on Betterteam or the BPO Telecaller Job Description on Superworks.

If you are creating a job posting or preparing for an interview, let me know:

• Is this for an outbound B2B or inbound B2C campaign?
• What industry is this for (e.g., real estate, insurance, or telecom)?
• What is the target location for the job?

I can tailor the requirements and duties perfectly to your needs.