Clinic Manager

Clinic Manager – Doctors PlazaLocation: Delhi NCREmployment Type: Full-TimeAbout Doctors PlazaDoctors Plaza is India's largest medical coworking clinic network, providing fully managed clinical infrastructure to doctors while delivering a seamless healthcare experience to patients. Our clinics integrate consultation services, diagnostics, pharmacy, and digital healthcare under one roof.We are looking for an energetic, disciplined, and customer-focused Clinic Manager to oversee the daily operations of our clinics and ensure an exceptional experience for both doctors and patients.Key ResponsibilitiesClinic OperationsManage day-to-day functioning of the clinic.Ensure smooth patient flow from registration to consultation.Maintain cleanliness, hygiene, and infrastructure standards.Ensure uninterrupted clinic operations during working hours.Doctor Relationship ManagementCoordinate with consulting doctors regarding schedules and appointments.Resolve operational concerns promptly.Ensure doctors receive excellent administrative support.Build long-term professional relationships with clinic consultants.Patient ExperienceDeliver outstanding customer service.Handle patient queries and complaints professionally.Monitor patient waiting times and improve operational efficiency.Maintain high patient satisfaction scores.Team ManagementSupervise receptionists, housekeeping staff, and support personnel.Prepare staff duty rosters.Conduct regular training on SOPs and customer service.Monitor punctuality and discipline.Sales & Revenue ResponsibilitiesPromote pathology investigations and preventive health packages.Drive pharmacy sales by ensuring prescription fulfillment.Support achievement of clinic revenue targets.Generate local business opportunities through nearby doctors, corporates, and community outreach.Administration & ComplianceEnsure adherence to clinic SOPs.Maintain accurate operational records.Coordinate with central operations for inventory and maintenance.Monitor cash collections and billing accuracy.Ensure compliance with healthcare regulations and company policies.ReportingPrepare and submit daily reports including:Patient footfallDoctor attendanceRevenue collectionsPharmacy salesPathology conversionsPatient feedbackOperational issues requiring escalationCandidate ProfileRequired QualificationsGraduate in any discipline (MBA/Healthcare Management preferred)2–5 years of experience in hospital, clinic, healthcare, hospitality, or retail operationsSkills RequiredExcellent communication and interpersonal skillsStrong leadership and team management abilitiesCustomer service orientationProblem-solving mindsetAbility to multitask in a fast-paced environmentBasic knowledge of MS Excel and computer applicationsStrong organizational and administrative skillsKey Performance Indicators (KPIs)Patient satisfaction scoreAverage patient waiting timeDoctor satisfaction and retentionPharmacy sales growthPathology conversion rateRevenue achievementSOP complianceStaff attendance and disciplineClinic hygiene and audit scoresResolution time for operational issuesWhat We OfferCompetitive salary with performance incentivesCareer growth within one of India's fastest-growing healthcare networksLeadership and operations trainingOpportunity to work directly with leading doctors and healthcare professionalsDynamic, entrepreneurial work environmentJoin UsIf you are passionate about healthcare operations, leadership, and creating exceptional patient experiences, we'd love to hear from you.Apply now and become part of Doctors Plaza's mission to redefine outpatient healthcare in India.