Collection Executive / Officer

Job Description – Collection ExecutiveJob Title: Collection Executive

Department: Collections

Location: Noida Sector 5

Job SummaryWe are looking for a dedicated and result-oriented Collection Executive to join our team. The candidate will be responsible for contacting customers regarding overdue payments, resolving payment-related queries, and ensuring timely collections while maintaining a professional and customer-friendly approach.

• Key ResponsibilitiesContact customers via phone regarding pending or overdue payments.
• Follow up with customers to ensure timely payment of outstanding dues.
• Negotiate payment plans within company guidelines when required.
• Maintain accurate records of customer interactions and payment commitments.
• Update collection status in the CRM/system after every call.
• Resolve customer queries related to payments and accounts.
• Meet daily, weekly, and monthly collection targets.
• Escalate complex cases to the Team Leader or Supervisor when necessary.
• Ensure compliance with company policies and collection guidelines.
• Eligibility CriteriaMinimum Qualification: 12th Pass / Graduate.
• Freshers and experienced candidates can apply (as per process requirement).
• Good communication and negotiation skills.
• Basic computer knowledge.
• Ability to work under targets and deadlines.
• Required SkillsEffective communication skills.
• Convincing and negotiation abilities.
• Customer handling skills.
• Problem-solving attitude.
• Time management.
• Team player with a positive attitude.
• Salary & BenefitsFixed Salary: As per company policy.
• Attractive Performance Incentives.
• Growth opportunities.
• Professional work environment.
• Working DetailsLocation: Noida Sector 5
• Working Days: 6 Days a Week
• Shift: Day Shift (or as per process requirement)
• Weekly Off: As per roster/company policy

Preferred Candidate Profile:

• Confident and professional communication.
• Willingness to achieve collection targets.
• Responsible, disciplined, and customer-focused.