Customer Service Executive

Job Title: Customer Service Executive

Company: Jazz & Sizzle – Fashion Accessories

Location: Okhla, South Delhi

Experience: 1–2 Years

Salary: ₹2,00,000 per annum + Attractive Incentives

Working Days: 6 Days a Week

About Us:

Jazz & Sizzle is a fast-growing fashion accessories brand based in South Delhi. We're passionate about helping individuals express their style with bold and trendy accessories. We're now looking to expand our team with a dedicated Customer Service Executive who is customer-centric, results-driven, and enthusiastic about delivering an excellent customer experience.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with queries and support needs.
• Manage and respond to customer inquiries via phone, email, and social media.
• Conduct follow-ups with logistics partners to ensure timely and accurate delivery of orders.
• Call customers for feedback post-purchase to improve service experience.
• Perform abandoned cart calls to drive order completion and conversion.
• Maintain a polite, professional, and proactive approach with all customer interactions.
• Work closely with internal teams to resolve complaints and ensure customer satisfaction.
• Maintain records of interactions and take notes on customer feedback and issues.

Desired Candidate Profile:

• 1–2 years of experience in a customer service or tele-calling role (preferably in e-commerce or fashion retail).
• Excellent verbal communication skills in English and Hindi.
• Strong follow-up and coordination abilities.
• A go-getter with a customer-first mindset and a target-driven approach.
• Ability to stay calm and professional under pressure.