Customer Support Executive

Dear Candidate, 

Human Aptitude is hiring for our leading client based at Delhi Air Purifier device manufacturing Company.

Job Description

Profile – Customer Support Executive

 Exp – Mini 1-2Years

Location – Delhi Rohini

Alternative Saturday Off

Excellent Communication Skills

SkillsHandling Customer Queries

Handling Customer Emails 

• After sales SupportExcellent Communication Skills
• Job description
• Coordinate sales team by managing schedules, filing important documents and communicating relevant informationCustomer Interaction: Respond to customer calls, emails, and concerns about products or services.
• Issue Resolution: Troubleshoot problems, manage warranty claims, process service requests, and resolve complaints efficiently.
• Coordination: With sales teams to fulfill needs.
• Administration: Handle order processing, maintain accurate customer records (CRM), schedule appointments, and manage documentation.
• Data & Reporting: Track customer satisfaction, analyze trends, and provide feedback to product/sales teams for improvements.
• Proactive Support: Follow up with customers to ensure satisfaction and identify opportunities for upselling or new sales

Working Structure:5 days workingAlternate Saturdays offOffice location: Rohini Sector-10, Delhi