Customer Support Executive

Job Title: Customer Service Executive / Customer Support – Operations.

Location: 4/73, Block 15A, WEA, Karol Bagh, New Delhi, Delhi, 110005

Job Type: Full-Time 11 Am to 8 Pm.

Job Summary

We are looking for a Customer Service Executive / Customer Support - Operations to manage customer interactions and support daily business operations. The candidate will be responsible for handling walk-in customers, phone calls, WhatsApp inquiries, customer feedback, and maintaining customer records while ensuring a high level of customer satisfaction.

Key Responsibilities

• Attend walk-in customers at the store professionally.
• Handle incoming phone calls and WhatsApp inquiries.
• Provide accurate product and service information to customers.
• Resolve customer complaints and coordinate with the concerned team for quick resolution.
• Collect and maintain customer feedback records.
• Follow up with customers regarding inquiries, orders, and service requests.
• Maintain customer databases and daily activity records.
• Coordinate with sales, service, and operations teams.
• Prepare daily reports of customer inquiries and feedback.
• Support day-to-day store and office operations.

Required Skills

• Excellent communication skills in Hindi.
• Basic English communication and writing skills.
• Good customer handling and problem-solving abilities.
• Basic computer knowledge (MS Excel, Email, Internet, WhatsApp Web).
• Professional and positive attitude.
• Ability to work in a team environment.

Qualification

• Graduate (Any Stream) Preferred.
• 12th Pass with relevant skills may also apply.

Experience

• Fresher to 3 Years Experience.
• Customer service, retail, telecalling, or front desk experience will be an added advantage.

Salary

• 15000 to 35000 As per experience and interview performance.

Preferred Candidate Profile

• Friendly and customer-focused personality.
• Good organizational and communication skills.
• Ability to manage multiple customer inquiries efficiently.
• Willingness to learn and grow with the company.