Customer Support Executive

We are looking for a Customer Care Support Executive to manage customer interactions, resolve queries and provide end-to-end support related to NBFC products and services. The candidate will be responsible for maintaining high customer satisfaction levels while ensuring compliance with company policies and financial regulations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails and chat support professionally.
• Assist customers with loan applications, EMI schedules, repayment queries, foreclosure requests, and account-related concerns.
• Resolve customer complaints within defined turnaround time (TAT).
• Coordinate with internal departments such as collections, sales and underwriting for issue resolution.
• Maintain accurate records of customer interactions in CRM systems.
• Educate customers about company products, policies, and digital payment methods.
• Follow RBI and company compliance guidelines while handling customer information.
• Escalate complex cases to senior management when required.
• Achieve service quality and customer satisfaction targets.

Required Qualifications

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, preferably in NBFC, banking ,insurance, fintech, or financial services.

Required Skills

• Strong verbal and written communication skills.
• Good understanding of financial products and loan processes.
• Ability to handle customer complaints calmly and professionally.
• Basic knowledge of CRM software and MS Office.
• Problem-solving and multitasking abilities.
• Knowledge of RBI regulations and NBFC operations is an added advantage.