Field Service Technician

Job Title: IT, Audio Visual & Office Automation Field Engineer

Department: Technical Services

Employment Type: Full-Time | Permanent

Location: Vasant Vihar, New Delhi

No. of Open Positions: 6

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:00 PM

About Rivotta India Rivotta India is a leading technology solutions provider specializing in Information Technology (IT), Audio Visual (AV), Office Automation, Video Conferencing, Digital Signage, Active LED Displays, CCTV & Security Solutions, and Smart Collaboration Technologies.

We deliver complete design, supply, installation, integration, commissioning and after-sales support for Government Departments, PSUs, Corporate Houses, Educational Institutions, Healthcare, Hospitality, Defence, Embassies and Enterprise customers across India.

We are looking for enthusiastic and technically skilled IT, Audio Visual & Office Automation Field Engineers who are passionate about technology and willing to build a long-term career in the IT and AV industry.

Job Summary We are seeking a dynamic and technically competent IT, Audio Visual & Office Automation Field Engineer to join our Technical Services team.

This is a 100% field-based role involving installation, commissioning, configuration, troubleshooting, preventive maintenance and technical support for IT Infrastructure, Audio Visual Solutions, Office Automation Products and Security Systems at customer locations.

The ideal candidate should possess strong practical knowledge of computer hardware, networking, electronics and AV technologies with the ability to independently execute projects and provide excellent customer service.

• Key Roles & Responsibilities Installation & Commissioning Install, configure and commission desktops, laptops, workstations and computer peripherals.
• Install and configure Windows operating systems, software applications and drivers.
• Install and configure networking equipment including switches, routers, Wi-Fi access points and structured cabling.
• Install, integrate and commission complete Audio-Visual solutions.
• Install Office Automation products including multifunction printers, digital copiers, scanners and network printers.
• Install CCTV surveillance systems, IP cameras, DVR/NVR, Access Control Systems and Attendance Systems.
• Perform equipment mounting, rack installation, cable laying, cable termination, cable dressing and equipment labelling.
• Ensure installations comply with OEM specifications, technical drawings and industry standards.
• Technical Support & Troubleshooting Diagnose and resolve hardware, software and networking issues.
• Troubleshoot desktop computers, laptops and peripheral devices.
• Resolve LAN, WAN, Wi-Fi and IP network-related issues.
• Troubleshoot Audio Visual equipment and integrated AV systems.
• Diagnose faults in printers, copiers and office automation products.
• Attend onsite customer complaints and ensure timely resolution.
• Provide remote technical support whenever required.
• Coordinate with OEM technical support teams for advanced troubleshooting.

Audio Visual System Integration Install, configure and support:

• Video Conferencing Systems
• Interactive Flat Panel Displays (IFPD)
• Commercial Displays
• Digital Signage Solutions
• PTZ Cameras
• Sound bars
• Projectors
• Video Wall Displays
• Active LED Displays (Indoor & Outdoor)
• Digital Kiosks
• Smart Classroom Solutions
• Room Scheduling Systems
• Public Address (PA) Systems
• Background Music (BGM) Systems
• Amplifiers
• Audio Mixers
• Speakers
• Wired & Wireless Microphones
• AV Control Systems

Office Automation Install, configure and troubleshoot:

• Multifunction Printers (MFPs)
• Digital Copiers
• Laser Printers
• Network Printers
• Document Scanners
• IT Infrastructure Install computer hardware and peripherals.
• Configure desktops and laptops for end users.
• Install and maintain UPS systems.
• Perform structured cabling and patch management.
• Configure IP-based devices.
• Assist in basic server installation and network setup.
• Preventive Maintenance Carry out scheduled preventive maintenance visits.
• Inspect installed equipment for optimum performance.
• Update firmware and software.
• Replace faulty hardware components.
• Perform routine health checks.
• Minimize downtime through proactive maintenance practices.
• Documentation Prepare installation reports.
• Submit service reports after every customer visit.
• Maintain records of equipment model numbers and serial numbers.
• Update customer service records.
• Maintain inventory of equipment and spare parts.
• Submit daily work reports and field activity reports.
• Customer Support Demonstrate installed equipment to customers.
• Train customers on proper operation and basic troubleshooting.
• Explain product features and functionalities.
• Ensure complete customer satisfaction after every installation and service call.
• Maintain professional relationships with customers.
• Coordination Coordinate with OEMs for technical support and warranty cases.
• Liaise with vendors for replacements and service coordination.
• Work closely with Sales, Projects and Backend teams.
• Assist the Sales team in technical demonstrations whenever required.
• Support project execution and commissioning activities.

The selected candidate should be capable of installing, configuring and troubleshooting the following products:

• IT Products Desktop Computers
• Laptops
• Workstations
• Computer Peripherals
• Basic Servers
• Networking Equipment
• Wi-Fi Devices
• Structured Cabling
• UPS Systems
• Office Automation Products Multifunction Printers
• Digital Copiers
• Laser Printers
• Network Printers
• Document Scanners
• Audio Visual Products, Video Conferencing Room Solutions
• Commercial Displays
• Interactive Flat Panel Displays
• Digital Signage Solutions
• PTZ Cameras
• Sound bars
• Projectors
• Room Scheduling Systems
• Video Wall Displays
• Indoor & Outdoor Active LED Displays
• Smart Classroom Solutions
• Kiosks & Kiosk Solutions
• Public Address (PA) Systems
• Background Music (BGM) Systems
• Audio Mixers
• Amplifiers
• Speakers
• Wired & Wireless Microphones
• AV Control Systems
• Security Products CCTV Surveillance Systems
• IP Cameras
• DVR/NVR
• Access Control Systems
• Biometric Attendance Systems
• Required Skills Strong knowledge of computer hardware and troubleshooting.
• Good understanding of Windows operating systems.
• Basic networking knowledge including TCP/IP, LAN, WAN and Wi-Fi.
• Hands-on experience with installation and servicing of IT equipment.
• Good understanding of Audio-Visual systems and products.
• Knowledge of Office Automation products.
• Basic knowledge of CCTV installation and IP surveillance systems.
• Ability to diagnose and resolve technical issues independently.
• Good communication and customer handling skills.
• Ability to read technical drawings and installation layouts.
• Strong analytical and problem-solving skills.
• Willingness to continuously learn new technologies.
• Ability to work independently as well as within a team.

Educational Qualification

• Diploma in Computer Engineering, Information Technology or Electronics

OR

• ITI in Computer Hardware, Information Technology or Electronics
• Experience Minimum 2 years of hands-on field experience in:
• IT Support
• Computer Hardware
• Networking
• Audio Visual Systems
• Office Automation Products
• CCTV & Security Systems

Candidates with experience in enterprise installations and customer-facing technical support will be preferred.

Preference will be given to candidates who:

• Own a two-wheeler or four-wheeler with a valid driving license and are willing to travel extensively across Delhi NCR.
• Have practical experience in installing, configuring, commissioning and troubleshooting IT, Audio Visual, Office Automation and Security products.
• Possess hands-on knowledge of the following technologies:
• Conferencing Room Equipment
• Commercial Displays
• Sound bars
• PTZ Cameras
• Interactive Flat Panel Displays (IFPDs)
• Kiosks & Kiosk Solutions
• Projectors
• Room Scheduling Systems
• Video Wall Displays
• Indoor & Outdoor Active LED Displays
• Smart Classroom Solutions
• Microphones & AV Control Systems
• Public Address (PA) Systems
• Background Music (BGM) Systems
• Audio Mixers, Amplifiers & Speakers
• CCTV Surveillance Systems
• IP Cameras, DVRs & NVRs
• Access Control & Attendance Systems
• Computer Hardware, Laptops, Networking Equipment, Multifunction Printers and Digital Copiers
• Have a good understanding of IP networking, structured cabling and system integration.
• Be capable of independently executing installations, troubleshooting faults and delivering high-quality customer service.
• Positive attitude and willingness to learn.
• Excellent troubleshooting and analytical skills.
• Customer-focused with strong interpersonal skills.
• Professional appearance and conduct.
• Self-motivated and disciplined.
• Ability to work under pressure and meet project deadlines.
• Willingness to travel extensively for onsite installations and service assignments.

Compensation & Benefits:

• Attractive Salary (Best in Industry)
• Performance-Based Incentives
• Travel & Conveyance Reimbursement (as per company policy)
• Mobile Reimbursement
• Training on Global Technology Brands
• Career Growth Opportunities
• Exposure to Government, Corporate, Defence, Embassy, Healthcare, Hospitality and Enterprise Projects

Why Join Rivotta India? At Rivotta India, you will work with cutting-edge technologies across IT Infrastructure, Audio Visual Solutions, Office Automation, Digital Signage, Video Conferencing, Active LED Displays and Security Systems. You will gain hands-on experience on prestigious projects for Government Departments, PSUs, Corporate Offices, Educational Institutions and Embassies while building a rewarding career with continuous technical learning, professional development and excellent growth opportunities.