Senior Associate - Customer Consulting

A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. 

*Responsibilities:  

 1. Lead client transformations across sales, marketing and service 

 2. Design winning commercial and growth strategies 

3. Drive digital- and AIled transformation 

4. Drive execution and impact on the ground 

5. Bring insight and innovation 

6. Build capability – for clients and our firm   

*Mandatory skill sets  

• Demonstrated track record / exposure to 

• Growth, market entry and gotomarket strategy. 

• Channel, distributor, dealer and influencer management (including loyalty and incentive programs). 

• Sales execution, salesforce effectiveness and key account management. 

• Marketing and brand / portfolio strategy, including activation and campaign effectiveness. 

• Customer service and experience design, including postsales and lifecycle management. 

• Pricing, value proposition design and mix / margin improvement. 

• Digital and dataled initiatives in sales, marketing or service (e.g., CRM, digital tools, analytics, AI use cases). 

• Operating model and organization design, including performance management and governance for frontline and commercial teams. 

*Preferred skill sets  

Skills and Behaviors 

• Strong structured problemsolving and analytical skills; comfort working with quantitative and qualitative data. 

• Ability to engage and influence senior stakeholders; confident in CXOlevel discussions. 

• Clear, impactful communication and storytelling – can convert complex analysis into simple, persuasive narratives. 

• High learning agility – quickly understands new sectors, clients and topics and translates them into action. 

• Strong cando attitude – proactive, handson and resilient in ambiguous, fastchanging environments. 

• Collaborative leadership style; able to lead crossfunctional teams and work effectively with client counterparts. 

• Willingness to travel and spend time on the ground with clients and channel partners. 

*Years of experience required  

• Preferred consulting background (Big 4 & AD Level) 

• Relevant work experience – 3+ years, preferred of consulting experience. 

*Education Qualification   

• 4+ years of relevant experience, either: 

• In toptier consulting firms or In leading Auto / Building Materials / Industrial Products players in roles spanning strategy, sales, marketing, service or digital. 

• MBA or equivalent from TierI institutes (e.g., IIM A/B/C/I/K/L, ISB, SPJIMR, XLRI, MDI, FMS) or strong TierII institutes (other IIMs, IITVGSOM, XIMB, NMIMS, IMTG, SIBM), or an equivalent strong academic profile.