Operations & Admin Executive

Operations & Admin Executive – Role & Responsibilities

1. Order & Client Management

● Handle end-to-end order management for existing clients

● Accurately process and punch orders on Shopify (customer details, SKUs, pricing, taxes, delivery notes)

● Manage order tracking, processing, and follow-ups

● Coordinate with clients for confirmations, updates, and order closures

2. Delivery & Logistics

● Book deliveries via third-party logistics partners

● Coordinate dispatch schedules and delivery timelines

● Manage order calendars, dispatch planning, and pickups

● Ensure timely delivery and resolve delivery-related issues

3. Procurement & Vendor Coordination

● Procure stock from Hyperpure and other vendors

● Ensure timely ordering based on stock requirements

● Coordinate with vendors for:

○ Order confirmations

○ Delivery timelines

○ Issue resolution

4. Receiving & Quality Checks

● Receive incoming stock and verify:

○ Quantity

○ Product condition

● Cross-check deliveries with purchase orders and invoices

● Flag discrepancies and manage returns/replacements

5. Vendor Management

● Manage relationships with existing vendors

● Track:

○ Stock availability

○ Repeat order cycles

● Handle payment follow-ups and reconciliation

6. Stock & Inventory Management

● Maintain daily inventory records

● Monitor minimum stock levels (reorder points)

● Plan replenishment to avoid stock-outs or overstocking

7. Finance & Expense Support

● Track day-to-day expenses

● Assist with:

○ Payment coordination

○ Basic financial reconciliation

8. Farm & Facility Management

● Oversee farm-related operational tasks including:

○ General maintenance

○ Pest control coordination

● Manage service providers (e.g.,for internet/mobile/pest control)

9. Utilities & Billing Management

● Track and manage billing cycles for:

○ Internet

○ Mobile connections

● Ensure timely recharges and payments

Key Skills & Requirements

● Strong communication skills (Hindi & English)

● Proficiency in MS Office (Excel, Word, basic documentation)

● Good record-keeping and documentation skills

● High attention to detail and accuracy

● Ability to multitask and manage operations efficiently