Process Coordinator

Summary: The Process Coordinator will be responsible for managing, improving and documenting business processes to drive efficiency, quality and consistency. This role requires excellent analytical, problem-solving and communication skills to optimize workflows and facilitate cross-functional collaboration.

Responsibilities:

• Map, analyze and document existing business processes across various departments
• Identify inefficiencies, bottlenecks and opportunities for process improvement
• Redesign processes to enhance productivity, quality, cost-effectiveness and compliance
• Develop standard operating procedures (SOPs), work instructions, checklists and other process documentation
• Collaborate with process owners, subject matter experts and stakeholders to implement process changes
• Train employees on new and updated processes to drive adoption
• Monitor process performance using metrics and KPIs
• Conduct root cause analysis to troubleshoot process issues and implement corrective actions
• Ensure processes adhere to applicable regulations, policies and quality standards
• Facilitate process walkthroughs and audits
• Stay current on industry best practices and drive continuous improvement

Requirements:

• Strong knowledge of process mapping, lean principles.
• Excellent verbal and written communication skills
• Strong analytical, problem-solving and organizational skills
• Ability to collaborate cross-functionally and manage stakeholder relationships
• Proficient in Microsoft Office and Visio for process mapping
• Experience with ERP/CRM systems is a plus
• PMP, Lean or Six Sigma certification is a plus

The Process Coordinator will play a key role in optimizing our business processes to improve efficiency, quality and profitability. This is an excellent opportunity for a process-oriented professional to make a significant impact on our operations.