Receptionist Cum Telecaller

📌 Job SummaryDental Quest is looking for a well-spoken, organized, and patient-friendly Receptionist cum Telecaller who will be the first point of contact for patients. The role involves managing front desk operations, handling patient calls, scheduling appointments, and ensuring a smooth patient experience.

• 🎯 Key Responsibilities🏥 Front Desk ManagementGreet and welcome patients in a professional and courteous manner
• Manage patient check-in and check-out process
• Maintain patient records and update clinic software
• Handle billing, receipts, and basic administrative tasks
• 📞 Telecalling & Patient CoordinationHandle incoming and outgoing calls efficiently
• Schedule, confirm, and reschedule appointments
• Follow up with patients for pending treatments
• Convert inquiry calls into appointments
• Maintain call records and patient communication logs
• 💬 Patient Relationship ManagementProvide accurate information about treatments and services
• Address patient queries and concerns politely
• Ensure high patient satisfaction and comfort
• 🗂 Administrative SupportMaintain appointment schedules and doctor availability
• Coordinate with doctors and clinical staff
• Manage daily reports and patient data
• ✅ RequirementsMinimum qualification: 12th pass / Graduate preferred
• Good communication skills (Hindi & basic English; Hinglish preferred)
• Basic computer knowledge (MS Excel, clinic software)
• Prior experience in clinic/hospital/calling profile preferred
• Pleasant personality and patient-handling skills
• 💡 Skills RequiredStrong communication & convincing ability
• Multitasking and time management
• Professional behavior and positive attitude
• Attention to detail