Sales & Marketing Executive

We are looking for a proactive and responsible IndiaMART Sales & Dispatch Executive to manage end-to-end operations for our IndiaMART business. The ideal candidate will handle B2B and B2C sales inquiries, convert leads into orders, coordinate dispatches, and ensure excellent customer service from inquiry to delivery.

Key Responsibilities

Handle all incoming IndiaMART inquiries (B2B & B2C).

Contact customers via phone, WhatsApp, and email to convert leads into sales.

Prepare quotations, negotiate pricing, and close orders.

Maintain strong relationships with new and existing customers.

Coordinate with the warehouse and production teams for timely order processing.

Manage the complete dispatch process, including packaging coordination, courier booking, transporter coordination, and shipment tracking.

Generate invoices, e-way bills, and other required dispatch documents.

Keep customers updated regarding order status and delivery.

Resolve customer complaints and coordinate returns or replacements when required.

Update CRM/Excel with inquiry status, order details, dispatch information, and follow-ups.

Coordinate with internal teams to ensure smooth execution of every IndiaMART order.

Meet monthly sales and customer satisfaction targets.

Required Skills

Excellent communication and sales skills.

Experience with IndiaMART lead handling is preferred.

Knowledge of B2B and B2C sales processes.

Good negotiation and customer handling abilities.

Basic knowledge of MS Excel, Google Sheets, and invoicing.

Strong organizational and multitasking skills.

Ability to work independently and take ownership of the complete order lifecycle.

Preferred Qualifications

Bachelor's degree (preferred but not mandatory).

1–3 years of experience in sales, customer support, dispatch, or IndiaMART operations.

Experience in the home décor, furniture, or manufacturing industry is an advantage.

Performance Indicators (KPIs)

Lead response time.

Inquiry-to-order conversion rate.

Monthly sales achieved.

On-time dispatch rate.

Customer satisfaction and repeat business.

Accuracy of order processing and documentation.