Senior Back Office Executive

Job Description – Admission CounselorPosition:Admission Counselor

Job SummaryWe are looking for a confident and customer-focused Admission Counselor to guide prospective students about our training courses, handle admissions, and maintain strong relationships with students throughout the admission process. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve admission targets.

• Key ResponsibilitiesHandle student inquiries through phone calls, WhatsApp, emails, and walk-ins.
• Explain course details, fees, career opportunities, and training benefits.
• Counsel students and help them choose the right course based on their interests.
• Follow up with interested students and convert inquiries into admissions.
• Maintain daily inquiry records and update CRM/ERP software.
• Coordinate with the Accounts, Training, and Backend Operations teams for smooth admission processing.
• Assist students with admission forms and required documentation.
• Collect and verify student documents during the admission process.
• Coordinate fee collection and payment follow-ups.
• Schedule counseling sessions, demo classes, and campus visits.
• Build and maintain positive relationships with students and parents.
• Resolve student queries professionally and within the expected timeline.
• Prepare daily, weekly, and monthly admission and follow-up reports.
• Support management with admission campaigns, events, and promotional activities.
• Required SkillsExcellent communication skills in Hindi & English
• Strong convincing and counseling skills
• Good interpersonal and relationship-building skills
• Basic knowledge of MS Excel, Word, and Google Sheets
• CRM/ERP software knowledge
• Professional email and WhatsApp communication
• Time management and multitasking ability
• Positive attitude with a customer-focused approach
• Ability to work under admission targets
• QualificationsGraduate in any discipline
• 0–3 years of experience in Admission Counseling, Education Counseling, Sales, Customer Service, or Telecalling
• Freshers with excellent communication and convincing skills may also apply
• Preferred SkillsEducational Counseling Experience
• Lead Management
• CRM Software
• Follow-up & Conversion Skills
• Google Workspace
• Sales & Customer Relationship Management
• Key Performance Indicators (KPIs)Monthly admission target achievement
• Inquiry-to-admission conversion rate
• Timely follow-up with prospective students
• Accurate CRM and inquiry record maintenance
• Student and parent satisfaction
• Response to inquiries within SLA
• Daily follow-up task completion
• Zero admission documentation errors
• High student engagement and retention during the admission process
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