Service Coordinator

Job SummaryWe are looking for a responsible and organized Service Coordinator to manage elevator service operations, coordinate technicians, handle customer complaints, and ensure timely maintenance and breakdown support. The candidate will act as a communication link between customers, field technicians, and management to ensure smooth service operations.

Key Responsibilities

Coordinate elevator maintenance, breakdown, and repair activities

• Schedule and dispatch service technicians to customer sites
• Handle customer calls, complaints, and service requests
• Track pending complaints and ensure timely closure
• Maintain service reports, AMC records, and job cards
• Coordinate with spare parts and technical teams
• Prepare daily/monthly service reports
• Update CRM/ERP software and maintain documentation
• Follow up with customers regarding service updates and feedback
• Ensure smooth communication between field staff and management

Required Skills

Good communication and customer handling skills

• Strong coordination and multitasking ability
• Basic knowledge of MS Excel, Word, and email
• Ability to work under pressure
• Problem-solving and time management skills
• Knowledge of elevator service operations is preferred

Qualification

Graduate or Diploma holder

• 1–3 years experience in service coordination/customer support preferred
• Freshers with good communication skills may also apply