Customer Service Team Member
Kotak Mahindra Bank Limited
Work from Office
Full Time
Any experienceJob Description
Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Function: RA-Support-Customer Service
Grade: M1-M3
Role: Team Member- Customer Service
Job Description
Job Role:
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
•Quality of Service Request and Resolution as given to customers.
Job requirements:
•Some experience in Customer Service would be an added advantage
•Believes in team work
•Taking ownership of customer issues and taking them to end to end resolution
•Apply best practices and focus on areas of improvement
•Focused towards achievement of own KRAs
•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
•Proficiency in WORD and EXCEL/PPT preferred
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in New Delhi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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