Telecaller

eChallanPe: an initiative by Mayaa Associates, is a digital vehicle compliance platform helping individuals, fleet operators, and businesses manage e-challans, insurance renewals, permits, PUCC, legal assistance, and related vehicle compliance services across India.

Key Responsibilities

• Manage and promptly respond to leads received through the website, WhatsApp, social media, and other digital channels.
• Contact customers to understand their requirements and explain eChallanPe services.
• Follow up with customers for challan payments, legal settlements, and service completion.
• Coordinate with empanelled lawyers and legal partners for challan resolution and settlement.
• Maintain regular communication with customers until case closure.
• Update customer interactions, lead status, and case progress in the CRM system.
• Prepare daily, weekly, and monthly MIS reports on leads, conversions, collections, and pending cases.
• Ensure timely follow-up on pending payments and documentation.
• Maintain excellent customer relationships and provide a high standard of customer service.
• Work closely with operations and legal teams to ensure smooth service delivery.

Skills Required:

• Excellent communication skills in Hindi (English communication will be an added advantage).
• Strong telecalling, customer service, and follow-up skills.
• Working knowledge of CRM software and lead management systems.
• Good knowledge of Microsoft Excel, Word, and Google Sheets.
• Ability to prepare and maintain MIS reports.
• Strong organisational and coordination skills.
• Ability to handle multiple customer cases simultaneously.
• Positive attitude with a customer-first approach.

Preferred Qualifications:

• Graduate in any discipline.
• Experience in telecalling, customer support, collections, legal process outsourcing (LPO), fintech, insurance, or customer relationship management will be preferred.
• Freshers with excellent communication skills are also encouraged to apply.