Ticketing Executive

Senior Ticketing Executive

Location: Holiday Specialist, 45 phase 2, Badli Industrial Area, Phase 2, Delhi, 110042

Experience: Minimum 5 Years

Employment Type: Full-Time

Role Objective

We are seeking a highly skilled and detail-oriented Senior Ticketing Executive to join our team. The ideal candidate will possess extensive experience in international and domestic air travel management, a deep understanding of Global Distribution Systems (GDS), and a commitment to providing seamless travel experiences. You will be responsible for the end-to-end ticketing process, ensuring accuracy, cost-efficiency, and adherence to global travel regulations.

Key Responsibilities

Reservations & Issuance: Manage complex international and domestic flight bookings, including multi-city itineraries, using GDS platforms (Amadeus/Sabre/Galileo).

Ticketing,Re-issuance: Handle ticket issuance, re-validation, re-issues, and manual calculations for date changes or route modifications.

Fare Optimisation: Source the most competitive fares, utilising published, private, and corporate fare structures to ensure cost-effectiveness.

Refund Management: Process cancellations and refunds in compliance with airline policies and IATA regulations.

Documentation: Ensure all travel documents, including visas, health requirements, and transit regulations, are verified before final issuance.

Problem Resolution: Act as a senior point of contact for resolving ticketing discrepancies, schedule changes, and emergency travel disruptions.

Vendor Liaison: Maintain professional relationships with airline representatives and consolidators to secure better support and waivers when necessary.

Required Qualifications & Skills

Experience: A minimum of 5 years of core ticketing experience within a reputable travel agency or tour operator.

Technical Proficiency: Expert-level command on GDS (Amadeus, Galileo, or Sabre) is mandatory.

Industry Knowledge: Thorough understanding of IATA rules, BSP (Billing and Settlement Plan) procedures, and global airline geography.

Attention to Detail: Exceptional accuracy in data entry and fare calculations to minimize ADMs (Agency Debit Memos).

Communication: Strong professional communication skills, both written and verbal.

Adaptability: Ability to thrive in a fast-paced environment and manage high-volume requests during peak seasons.