Assistant Manager - Customer Service

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of AM, Customer service
The person is responsible for ensuring high levels of customer satisfaction by supervising daily operations and supporting the service team. They handle escalated customer issues, provide solutions, and maintain service quality standards. The role requires strong communication, leadership, and problem-solving skills. Additionally, they assist in training staff, monitoring performance, and implementing process improvements to enhance the overall customer experience
Key Responsibilities:
•    Process customer orders, returns, and exchanges accurately in ERP/CRM systems
•    Support sales representatives with quotations, product information, and account management
•    Handle customer inquiries via phone/email and resolve issues promptly
•    Coordinate with logistics, inventory, and finance teams to ensure timely order fulfillment
•    Maintain customer records, pricing details, and contract information
•    Assist in upselling/cross-selling relevant products and services
•    Monitor order status and proactively communicate updates to customers and sales teams

Required Skills & Qualifications:
•    Bachelor’s degree or equivalent experience
•    Strong communication and interpersonal skills
•    Proficiency in CRM/ERP systems (e.g., SAP, Salesforce) and MS Office
•    Problem-solving mindset with attention to detail
•    Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
•    Experience in dental/medical product industry
•    Knowledge of order management and supply chain processes
•    Customer-first attitude with a focus on service excellence
Preferred Experience 
•    Personal efficiency; Ambitious and proactive
•    Ability to use influencing techniques
•    Confirmed ability to handle multiple projects/tasks effectively
•    Ability to handle change effectively; uses straightforward and constructive arguments to gain consensus from others

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.