Collection Associate

Job Description – Collection AssociateJob TitleCollection Associate

DepartmentAccounts & Finance

Job TypeFull-Time

Job SummaryWe are looking for a dedicated and result-oriented Collection Associate to manage customer payment collections and ensure timely recovery of outstanding dues. The ideal candidate should have excellent communication, negotiation, and follow-up skills to maintain healthy customer relationships while achieving collection targets.

• Key ResponsibilitiesPayment Follow-UpContact customers through phone calls, emails, and WhatsApp for pending payments.
• Send payment reminders and follow up on overdue invoices.
• Ensure timely collection of outstanding dues as per agreed payment terms.
• Confirm payment schedules and maintain regular follow-ups until payments are received.
• Customer CoordinationResolve customer queries related to invoices, payments, and account statements.
• Coordinate with the Sales and Accounts teams to resolve payment disputes.
• Build and maintain professional relationships with customers.
• Reporting & DocumentationMaintain accurate records of customer interactions and payment status.
• Update payment details in ERP/CRM or company software.
• Prepare daily, weekly, and monthly collection reports.
• Monitor outstanding accounts and escalate critical cases to management.
• Target AchievementMeet monthly collection targets and reduce outstanding receivables.
• Ensure compliance with company collection policies and procedures.
• Required SkillsExcellent communication and interpersonal skills.
• Strong negotiation and follow-up abilities.
• Customer handling and relationship management.
• Basic knowledge of Accounts Receivable (AR) and invoicing.
• Attention to detail and documentation.
• Ability to work under pressure and meet deadlines.
• Problem-solving and conflict-resolution skills.
• Technical SkillsMS Excel (Basic to Intermediate)
• MS Word
• Email Communication (Outlook/Gmail)
• ERP Software (SAP, Tally, Oracle, Zoho, etc.) – Preferred
• CRM Software – Preferred
• QualificationsBachelor's Degree in Commerce, Business Administration, Finance, or any discipline.
• Freshers with excellent communication skills may also apply.
• Experience0–3 years of experience in Collections, Accounts Receivable, Customer Service, or Finance.
• Experience in B2B or B2C collections will be an added advantage.
• Salary & BenefitsCompetitive Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Supportive Work Environment
• Training & Development Programs
• Preferred Candidate ProfileStrong communication and negotiation skills.
• Positive attitude with a customer-centric approach.
• Ability to manage multiple follow-ups efficiently.
• Good organizational and time-management skills.
• Honest, responsible, and target-oriented.

Reporting To: Accounts Manager / Finance Manager