Collection Executive / Officer

Job Description: Collections & Recovery Agent

Position Title: Collections & Recovery Agent

Department: Collections / Recovery

Employment Type: Full-Time

Location: A23, Noida sector 2.

Job SummaryWe are seeking motivated and results-oriented Collections & Recovery Agents to manage overdue accounts and recover outstanding payments. The role involves contacting customers, negotiating repayment arrangements, maintaining records, and ensuring timely collection of dues while providing professional customer service.

• Key ResponsibilitiesContact customers via phone, email, SMS, and field visits (if required) regarding outstanding payments.
• Follow up on overdue accounts and ensure timely recovery of dues.
• Negotiate repayment plans and settlements within company guidelines.
• Maintain accurate records of customer interactions, commitments, and payment updates.
• Investigate and resolve customer queries related to outstanding balances.
• Meet assigned collection and recovery targets.
• Prepare daily, weekly, and monthly recovery reports.
• Coordinate with internal departments to resolve payment-related issues.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Escalate high-risk or unresolved accounts to supervisors when necessary.
• Qualifications & RequirementsMinimum 12th Pass; Graduate preferred.
• Prior experience in collections, recovery, customer service, telesales, or related fields is an advantage.
• Strong communication and negotiation skills.
• Ability to work under pressure and achieve targets.
• Basic computer knowledge and proficiency in MS Office.
• Willingness to travel for field collections, if required.
• Required SkillsExcellent verbal and written communication
• Negotiation and persuasion skills
• Customer relationship management
• Problem-solving and conflict resolution
• Time management and organizational skills
• Attention to detail and record keeping
• Performance MetricsRecovery and collection target achievement
• Promise-to-pay conversion rate
• Account resolution rate
• Quality and accuracy of documentation
• Compliance with company policies
• BenefitsCompetitive salary
• Performance-based incentives
• Travel allowance (where applicable)
• Training and career growth opportunities
• Other benefits as per company policy

Equal Opportunity Statement:

We welcome applications from qualified candidates of all genders and backgrounds and are committed to providing an inclusive and equitable workplace.