Senior Software Development Engineer - Customer Journey Orchestration

Computer Scientist II

The Opportunity:

Adobe Journey Optimizer (AJO), one of the fastest growing DX businesses, is looking for an exceptional Software Development Engineer to join their Journeys Orchestration team! We, in the AJO team, develop the platform that helps companies deliver connected, contextual, and personalized experiences to their end-customers. A customer journey is the entire process of a customer's interactions with the brand, from the first moment of contact until the customer leaves. It starts with the awareness phase, where the customer learns about the brand and starts engaging. The customer will then interact further, visit online and physical sites, and make purchases, send messages, or post reviews. AJO is built natively on the Adobe Experience Platform and combines a unified, real-time customer profile, an API-first open framework, centralized offer decisioning, and artificial intelligence (AI) and machine learning (ML) for personalization and optimization. Journey Optimizer allows brands to thoughtfully resolve the next best interaction with scale, speed, and flexibility across the entire customer journey. With AJO, companies can build and deliver both scheduled marketing campaigns (such as weekly promotions for a retail store) and tailored individual communications (like a push notification for an item that a loyalty app customer may have looked at that was previously out of stock) within the same application. They can lead scheduled omnichannel campaigns and one-to-one moments for millions of their customers from a single application. Our Journey Orchestration team is at the heart of it all.

Read more here:

• https://experienceleague.adobe.com/docs/journey-optimizer/using/get-started/get-started.html
• https://business.adobe.com/in/products/journey-optimizer/adobe-journey-optimizer.html

What you'll do:

• Design, Develop, Test & Release new features in the Journeys Orchestration component of Adobe Journey Optimiser.
• Identify potential bottlenecks in the running services and come up with potential solutions for those.
• Attend to production alerts/outages and settle root-cause and future mitigation steps.
• Debug and fix the customer reported problems in the product.
• Collaborate with the team for reviewing the design/code from peers.
• Coming up with new ideas and showcase them in the form of prototypes, presentations or even patents.

What you need to succeed 

• 7-10 years of hands-on Java based micro-services development.
• B.Tech or M.tech (in computer science and engineering) / MCA.
• Skill of implementing algorithms with efficient data structures.
• Good understanding of object-oriented design and knowledge of product life cycles and associated issues. 
• Self-motivation, Excellent teammate & a Go-getter demeanour.
• [Nice to Have] Familiarity with Azure or AWS Public Cloud Services.
• Ability to work independently with strong problem-solving skills. 
• Ambitious and not afraid to tackle unknowns, demonstrates a strong bias to action
• Be creative - ability to think outside the box 

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Experience Level

Senior Level