ServiceNow Configuration, Discovery and Service Mapping Engineer

Configuration, Discovery & Service Mapping Engineer

Req ID: 375511 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Configuration, Discovery & Service Mapping Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Summary:

The Configuration, Discovery & Service Mapping Engineer is responsible for designing, maintaining, and optimizing the ServiceNow CMDB ecosystem. The role ensures accurate configuration data, reliable discovery processes, and end‑to‑end service mapping to support IT operations, governance, and automation initiatives.

Key Responsibilities

• ServiceNow CMDB & Service Mapping — Implement and maintain ServiceNow Service Mapping, CI relationships, and service models.
• CMDB Discovery Management — Manage Discovery schedules, patterns, credentials, and integrations to ensure accurate CI population.
• CI Class & Hierarchy Management — Maintain CI class structures, relationships, and taxonomy across the CMDB.
• Identification & Reconciliation Engine (IRE) — Configure and optimize IRE rules to ensure clean, conflict‑free CI records.
• CMDB Data Modeling — Design and enhance CMDB schema, CI attributes, and relationship models.
• CI Lifecycle Management — Oversee CI onboarding, updates, retirement, and compliance with lifecycle policies.
• CMDB Health & Governance — Monitor and improve CMDB health metrics (completeness, correctness, compliance).
• Data Normalization & Deduplication — Implement normalization rules, deduplication logic, and data quality controls.
• Integrations & Service Graph Connectors — Manage integrations that enrich CMDB data from external systems.

Must‑Have Skills

• ServiceNow CMDB Expertise — Strong hands‑on experience with CMDB design, CI classes, and relationship modeling.
• Service Mapping — Ability to build and maintain application and infrastructure service maps.
• Discovery & Integrations — Deep understanding of Discovery patterns, probes, sensors, and Service Graph Connectors.
• IRE Configuration — Experience configuring Identification & Reconciliation rules.
• CMDB Health Management — Ability to drive completeness, correctness, and compliance improvements.
• Data Quality Management — Strong skills in normalization, deduplication, and CI data governance.
• Analytical & Documentation Skills — Ability to document models, processes, and data flows clearly.

Good‑to‑Have Skills

• ServiceNow Scripting — JavaScript, Glide API, or Flow Designer for automation.
• ITOM Modules — Familiarity with Event Management, Health Log Analytics, or AIOps.
• Cloud Discovery — AWS, Azure, or GCP discovery and service mapping.
• ITIL Knowledge — Understanding of ITIL processes related to CMDB and configuration management.

Experience

• 5–8 years of hands‑on experience in ServiceNow CMDB, Discovery, or Service Mapping roles.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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