Customer Relationship Manager

Job Title: Customer Relationship Manager – Field Sales

About the Role

We are looking for a dynamic and driven Customer Relationship Manager to lead a high-performing field sales team and accelerate growth of our E-Notary & Law Tribe platform across your assigned region. This is a 60% field-based, senior leadership role — you will be on the ground every day, owning the full sales cycle from prospecting to closure while building, coaching, and pushing your team to consistently hit targets.

If you thrive in fast-paced, target-driven environments and love being out in the field rather than behind a desk, this role is built for you.

Key Responsibilities

• Own the end-to-end lead pipeline across your territory — from street-level prospecting to final closure
• Be physically present in the field daily, personally stepping in to drive high-value or stalled accounts across the finish line
• Lead, mentor, and provide on-ground strategic direction to your field CRE team every single day
• Identify pipeline bottlenecks in real time and resolve them proactively to ensure faster turnaround on leads
• Maintain rigorous CRM hygiene — track, review, and report on field activity and pipeline health accurately
• Set weekly on-ground targets for the team, conduct field reviews, and actively coach under-performers
• Serve as the bridge between field realities and internal stakeholders — relay product feedback and shape territory strategy

Who You Are

• A hands-on sales leader who leads from the front — you don't manage from a desk, you manage from the field
• Proven experience managing a field sales team of 3 or more for at least 2 years
• Sharp at pipeline management, reporting, and making data-driven decisions on the go
• Naturally motivating — you know how to keep a field team energized, focused, and accountable
• Prior experience in B2B, SaaS, LegalTech, or FinTech field sales is strongly preferred

Qualifications & Requirements

• Education: Any Graduate (minimum)
• Total Experience: 4–5 years in sales, with significant field sales exposure
• Team Handling: Minimum 2 years of direct field team management (mandatory)

Compensation & Perks

• Competitive fixed monthly salary
• Monthly performance incentives — individual and team-based
• Clear senior leadership growth path within the organization