Customer Sales Executive

Domestic BPO Executive (Voice Process)

Company Overview

Maxforce Services Private Limited is a growing organization providing business support, customer engagement, and outsourcing solutions across India. Under its brand division Maxcoder, the company focuses on customer communication, telecalling, and business process services with a strong emphasis on professional growth and employee development.

Position: Domestic BPO Executive (Voice Process)

Hiring Brand: Maxcoder

Parent Company: Maxforce Services Private Limited

Job Type: Full-Time

Department: Customer Support / Telecalling / Sales Process

Location: Noida

Shift Timing: Day Shift

Working Days: 6 Days a Week

Experience Required: Freshers & Experienced Candidates Both Can Apply

Salary: ₹15,000 – ₹25,000 per month + Attractive Incentives + Performance Bonus

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Job Summary

Maxcoder is hiring enthusiastic and confident Domestic BPO Executives for outbound and inbound voice processes. The selected candidates will be responsible for handling customer interactions, making outbound calls to domestic customers, generating leads, providing product/service information, and ensuring high customer satisfaction standards.

The ideal candidate should possess excellent Hindi communication skills, basic English understanding, and the ability to work efficiently in a target-oriented environment.

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Key Responsibilities

Outbound Calling

Make outbound calls to potential and existing customers across India.

Explain company products and services professionally.

Generate leads and convert prospects into customers.

Conduct timely follow-ups with interested customers.

Maintain excellent call quality and communication standards.

Customer Support

Handle customer inquiries and complaints effectively.

Provide accurate information regarding products and services.

Resolve customer concerns within the defined turnaround time.

Escalate unresolved issues to supervisors when required.

Sales & Target Achievement

Achieve daily, weekly, and monthly performance targets.

Maintain strong customer engagement and conversion ratios.

Upsell and cross-sell services whenever applicable.

CRM & Data Management

Update customer information in CRM/software systems.

Maintain proper records of calls, leads, and follow-ups.

Ensure customer data confidentiality and accuracy.

Team Coordination

Work closely with team leaders and management.

Attend training sessions and team meetings regularly.

Follow company policies and operational procedures.

Required Skills

Communication Skills

Excellent verbal communication in Hindi.

Basic to good English communication preferred.

Professional phone etiquette and clear speaking ability.

Technical Skills

Basic computer knowledge.

Familiarity with MS Office and CRM software is an added advantage.

Good typing and data entry skills preferred.

Soft Skills

Positive attitude and self-motivation.

Good listening and convincing skills.

Ability to work under pressure and achieve targets.

Strong interpersonal and problem-solving skills.

Eligibility Criteria

Minimum Qualification: 12th Pass / Graduate / Undergraduate

Freshers are welcome to apply.

Candidates with prior experience in BPO, telecalling, telesales, or customer support will be preferred.

Comfortable with domestic calling processes.

Preferred Candidate Profile

Immediate joiners preferred.

Candidates with customer handling experience will get preference.

Ability to work in a target-driven environment.

Punctual, disciplined, and professional individuals.

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Perks & Benefits

Attractive Incentive Structure

Performance Bonuses

Fixed Salary + Incentives

Career Growth Opportunities

Friendly & Professional Work Environment

Monthly Rewards & Recognition Programs

Employee Engagement Activities

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Performance Metrics

Employees will be evaluated based on:

Number of calls handled

Lead conversion ratio

Customer satisfaction level

Attendance and punctuality

Target achievement

Quality of communication

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Work Environment

At Maxcoder, we believe in teamwork, learning, and continuous career growth. We provide a supportive and professional work environment where employees can improve their communication, customer handling, and sales skills while building a successful career in the BPO industry.

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How to Apply

Interested candidates can share their updated resume at:

📧 Email: hr@maxcoder.in

📞 Contact: 9217187135

📍 Office Location: C-220, Sector 63, Noida, Uttar Pradesh

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Additional Information

Immediate hiring for multiple openings.

Training will be provided to selected candidates.

Both male and female candidates can apply.

Candidates from nearby areas of Noida will be preferred.