Customer Service Executive

Job description :

Position- Customer Service Executive(Voice Support)

Qualification- Graduation

Interview- Face To Face on (8th May & 11th May)

Working Days- 6 Days

Process- Inbound

Notice Period- Immediate Joiner

Shift- Day

Responsibilities

·  Manage large amounts of inbound calls in a timely manner

·  Handle customer queries over call, email and/or chat

·  Follow communication “scripts” when handling different topics

·  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·  Build sustainable relationships and engage customers by taking the extra mile

·  Keep records of all conversations in our call center database in a comprehensible way

·  Frequently attend up skilling sessions to improve knowledge and performance level

·  Meet personal/team qualitative and quantitative targets

Requirements and skills

·  Graduate

·  Previous experience in a customer support role would be of great advantage

·  Strong phone and verbal communication skills along with active listening (English)

·  Good written and verbal communication skills

·  Must have good data entry and typing abilities

Have Technical Skill knowledge related mobile phones

·  Customer focus and adaptability to different personality types

·  proficient in relevant computer applications

·  Ability to multi-task, set priorities and manage time effectively

·  Flexible to work in rotational shifts and week-off’s

Interested candidate can apply on given mail I'd-

isha.r@rhrint.in