Customer Support Executive

Give wings to your career as an Accounts Receivable caller by joining our call center team. As an executive-accounts receivable caller, you will be responsible for making calls to insurance companies to follow-up on pending claims. We are looking for excellent spoken English skills, preferably with experience in account receivables and denial management processes.

Review the job description below and apply online below:

Job Location: Noida, India

JOB DESCRIPTION

Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post-call analysis for the claim follow-up

Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact

Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc. before making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:

1-4 Years experience in accounts receivable follow-up/denial management for US healthcare customers

Fluent verbal communication abilities/call center expertise

Knowledge of Denials management and A/R fundamentals will be preferred

Willingness to work continuously in night shifts

Basic working knowledge of computers.

Prior experience working in a medical billing company and using medical billing software will be considered an advantage.

Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.