Customer Support Executive

ABOUT US

We're a fast-growing kids' educational toy brand on a mission to pull children away from screens — and replace that time with hands-on, imaginative, screen-free play. Our toys aren't just products; they're experiences that spark curiosity and build real skills.

WHAT YOU'LL DO

•     Handle inbound customer queries via calls, WhatsApp, and email — and genuinely resolve them

•     Engage with parents, understand their concerns, and confidently recommend the right products

•     Convert curious inquiries into confident purchases through meaningful conversations

•     Be the voice of the brand — warm, knowledgeable, and helpful every single time

•     Maintain records of interactions and feedback in CRM tools

•     Coordinate with internal teams for order tracking, returns, and escalations

•     Share customer insights that help improve product communication and experience

WHO WE'RE LOOKING FOR

•     Currently pursuing or recently completed graduation from a top-tier college in Delhi NCR.

•     Excellent spoken English and Hindi — you can hold a natural, flowing conversation

•     Confident on calls — you don't just answer questions, you engage and convert

•     Genuinely excited about child development, education, and screen-free play

•     Reliable, punctual, and comfortable commuting to Sector 27, Noida daily

•     Local candidates from Delhi NCR strongly preferred — no relocation support

•     Comfortable with basic tools like Google Sheets, WhatsApp Business, and CRMs