Customer Support Executive

Job Title: Customer Support Executive – US Process (Night Shift) | Telugu-speaking

Location: Sector 62 Noida (On-site)

Shift: US Night Shift (5 Days Working)

Job Overview

We are looking for a Customer Support Executive who is fluent in Telugu and has excellent communication skills in English. The ideal candidate will be responsible for handling customer interactions, resolving queries, and delivering exceptional support to our US-based customers during the night shift.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Assist customers with product, service, and account-related inquiries.

Resolve customer issues while maintaining a high level of customer satisfaction.

Communicate effectively in Telugu and English as required.

Document customer interactions accurately in the CRM system.

Follow company processes and maintain quality standards.

Coordinate with internal teams to ensure timely issue resolution.

Achieve individual and team performance targets.

Required Skills & Qualifications

Fluent in Telugu (Mandatory)—Speaking.

Good verbal and written communication skills in English.

Graduation preferred (Freshmen with excellent communication skills are also welcome).

Basic computer knowledge and typing skills.

Strong problem-solving and customer-handling abilities.

Willingness to work in the US night shift.

Positive attitude and ability to work in a fast-paced environment.

Preferred Qualifications

Experience in an international voice process or customer support is an added advantage.

Familiarity with CRM tools will be a plus.

Why Join Us?

Competitive Salary + Attractive Incentives

5 Days Working

Career Growth Opportunities

Professional & Supportive Work Environment

Performance-Based Rewards

Training & Skill Development

How to Apply

Interested candidates who are fluent in Telugu and willing to work in the US night shift can share their updated resume with us.