Customer Upgrade Executive

                                    CMSAE (www.cmsae.in) is a NextGen  Smart AI enabled BPO headquartered in Noida and part of an established international group operating across the UAE, Egypt, Jordan, and India. Established over 13 years ago engaged with top global Clients in Telecommunications and Banking institutions.

Led by technocrat Founders with CXO leadership experience at the Tata Group, Tech Mahindra, and Fortune 500 companies, CMSAE combines global standards, disciplined execution, and performance-driven growth to build future-ready professionals.

At CMSAE, we recruit both fresh graduates and experienced industry professionals for our international operations, offering a structured and holistic career progression framework.

Professionals at CMSAE gain valuable exposure by working with Fortune 500 and Fortune 1000 client organizations across global markets.

Job Description: Customer Upgrade Executive

Most graduates spend their first year adjusting to corporate life.

At CMSAE, you compress 3 years of maturity into 12 months.

Position Overview:

We are seeking energetic and driven Customer Upgrade Executives to join our team in Noida, India. It is a B2B2C business of world class standards.

As a Customer Upgrade Executive , you engage consumers of a leading UAE-based telecom company Etisalat , the largest telecom brand of the GCC countries , offering telecom packages based on real time remote interactions with Etisalat consumers of multicultural professional backgrounds and achieving business  targets for Etisalat.

Selected candidates are provided world class International training with certification by Etisalat and Customer Upgrade Executives are groomed in global standards of business development and revenue generation on the job.

Key Responsibilities:

1. Outbound Sales Calls:

• Outbound voice calls to UAE-based telecom customers.
• Sell telecom packages tailored to potential telecom users.

1. Product Knowledge:

• Mobile Plans with exciting Service Packages B2B2C business.

1. Customer Engagement:

• Excellent negotiation and communication skills
• Logical need creation and Lead conversion to Sales.

1. Target Achievement:

• Result oriented business targets achievement.

Pre-Requisite :

• Languages:
• Fluency in English and Hindi is mandatory.
• Professional communication skills
• Analytical approach to understand consumers
• Art of negotiation and handling customers
• Understanding business needs of a consumer

If you are ambitious, open to learning, and ready to earn as you grow, this opportunity can shape your journey toward future leadership roles.

• Career Oriented :
• Business Development as a career

Skills:

• Strong communication and interpersonal skills.
• Persuasive selling and negotiation abilities.
• Proficiency in using CRM tools and software (e.g., MS Office Suite - Excel, Word, Google Sheets).

What We Offer:

• Attractive Compensation:
• Fixed pay with competitive incentives.
• Compensation packages ranging INR 3.10 LPA to INR 3.6 LPA
• Plus attractive, performance-linked unlimited incentives.
• Career Growth:
• Opportunities to grow within India, UAE, and Egypt.
• Training & Development:
• Comprehensive training on telecom products, sales techniques, and UAE telecom regulations.
• Work Environment:
• Collaborative and supportive next-generation workplace.
• Shift Timings (India Time):
• Monday to Saturday: 10:30 AM – 7:30 PM.
• Address : CMSAE, D41, 2nd & 3rd Floor, C Block, Sector59, Noida- 201309.