Salesforce Consultant

Digital Next :: Manager - IT ServiceNow

Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

• The ServiceNow Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond

• Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements

• Development of ITSM & other modules (GRC, SECOPS, ITAM, ITOM, CSM, ITBM) in ServiceNow Platform.

• Lead the design, development, and deployment of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.

• Manage and mentor a team of ServiceNow professionals, providing guidance, training, and development opportunities.

• Collaborate with business stakeholders to gather and analyze requirements, designing solutions that meet their needs.

• Oversee the integration of ServiceNow with other enterprise systems and tools.

• Develop and maintain formal documentation including policies, processes, procedures, and user guides.

• Drive continuous improvement in the use and implementation of ServiceNow to increase operational efficiency and user satisfaction.

• Always follow best development practices during support/development.

• Support other developers in their work to integrate existing systems with Service Now 

• Support business process owners in configuring the platform 

• Strong expertise in Design, Development and

  Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, ITAM, ITOM CSM, ITBM, Reporting/Analytics, Custom application.

• Should be proficient to provide functional and

  Technical insight

• Knowledge in Web Technologies (XML, HTML,

  JAVA Script, etc.) Will be an added advantage

• Exposure to ITIL Framework, IT Management

  Tools

• Strong verbal communication skills and ability to

  Establish a rapport with clients and colleagues

• Strong organizational and analytical skills

• Exceptional Interpersonal Skills & Ability to work

  Independently and with a team

  Ability to flexible to stretch and learn new

  Technologies/process whenever necessary

• Ability to work in second shift in India when required

• Responsible for code review

Qualifications

• Candidate should have the ability to perform in a dynamically changing environment

• Should have prior working experience in ServiceNow tool

• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

• Ability to work under pressure and handle crunched timelines

• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.