Front Desk Cum Sales Executive

Job Description – Front Desk Executive

Company: WTF Gyms

Position: Front Desk Executive

Experience: 2–6 Years

Location: Delhi NCR

Employment Type: Full-Time

Salary: Up to ₹25,000 + Incentives

Job Summary

We are looking for an experienced and confident Front Desk Executive to manage the gym reception, handle customers, and support membership sales. The candidate should have good communication skills, a presentable personality, and experience in customer handling and sales.

Key Responsibilities

• Greet and welcome members and visitors professionally.
• Handle all front desk and reception activities.
• Attend customer enquiries through calls, WhatsApp, and walk-ins.
• Explain gym memberships, packages, and offers to customers.
• Conduct gym tours and convert enquiries into memberships.
• Follow up with leads and potential customers regularly.
• Achieve monthly sales and membership targets.
• Handle membership renewals and upselling.
• Maintain customer and lead records.
• Resolve basic customer queries and complaints.
• Coordinate with trainers and the gym management team.
• Prepare daily sales and follow-up reports.
• Ensure the reception area is clean and organised.

Required Skills

• 2–6 years of experience in Front Desk, Reception, Sales, Customer Service, Hospitality, Retail, or Fitness industry.
• Good communication and customer-handling skills.
• Good personality and professional grooming.
• Strong sales and convincing skills.
• Target-oriented and confident in making calls.
• Good follow-up and lead conversion skills.
• Basic computer knowledge.
• Ability to work in rotational shifts.

Ideal Candidate

The ideal candidate should be confident, presentable, energetic, and customer-focused, with the ability to handle front desk responsibilities along with membership sales and achieve targets.

Contact Details

Contact Person: Rahul

Department: HR Department

Contact Number: 9718886203

Join WTF Gyms and be a part of our growing fitness team!