IDEMIA

Functional Support Analyst - Dynamics 365 Order to Cash and Supply Chain Management

IDEMIA
Noida
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Functional Support Analyst (D365 O2C & SCM)

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
  • Provides training to end users and transfers knowledge to other IT members,
  • Proposes improvement ideas
  • Works in full autonomy and reports to IT Lead or IT Manager

    • Profile & Other Information

    Experience Level

    Mid Level

    Job role

    Work location
    Work locationNoida, IN, 201307
    Department
    DepartmentIT & Information Security
    Role / Category
    Role / CategoryIT Support
    Employment type
    Employment typeFull Time
    Shift
    ShiftDay Shift

    Job requirements

    Experience
    ExperienceMin. 2 years

    About company

    Name
    NameIDEMIA
    Job posted by IDEMIA

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