Process Developer - Benefits and Compensation

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Associate/Process Developer - Benefits & Compensation Austria — High Complexity |
Role Purpose
Support day to day benefits administration and employee communications for Austria, manage ServiceNow content and ticketing, handle standard and special case processing, and provide transactional compensation support for annual review activities and salary file maintenance. Ensure GDPR compliant handling of benefits and compensation data.
Responsibilities
1.    Benefits Administration & Lifecycle
•    Process enrollments, changes, terminations and renewals for statutory and voluntary benefits; maintain records in Workday/Employee Central.
•    Perform monthly/yearly portal checks to validate eligibility, contract validity and document accuracy (Well pass, insurance, company life insurance, childcare subsidy).
2.    ServiceNow Content, Ticketing & Reporting
•    Submit and action HR service content updates and new service requests via ServiceNow; generate recurring ServiceNow reports (# tickets, article views) and ad hoc reports for Payroll/Accounts.
•    Maintain ServiceNow knowledge articles and FAQs; update salary governance documentation as directed.

3.  Standard Communications & Onboarding
•    Collect candidate documents, assist recruiters with offer letters and upload documents on behalf of candidates when needed.
•    Support processing of rejects and follow up with candidates.
6.  Compensation Support (Transactional)
•    Assist with data collection for annual review: gather headcount, turnover, recruiting inputs, and inflation data; support creation of salary workbooks and basic presentation materials.
•    Update ServiceNow with approved salary changes and support distribution of manager/employee communications per guidance.

8. Process Documentation & Continuous Improvement
•    Update SOPs and integrate findings from audits, platform and special cases into process and communication updates.

Primary System: Workday, ServiceNow, HR Suite/BMD; Employee Central; ASES (month end tasks); JobRad Portal; Wellpass Portal; SharePoint; SAP Ariba; Docusign; M365 (Outlook, Excel, Teams); Canva; Adobe Creative Suite.

Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in HR, Business or related field.
•    Practical experience with ServiceNow and HRIS; strong Excel skills.
•    Basic understanding of Austrian statutory benefits, compensation, collective agreements and GDPR.
•    Good verbal and written communication skills.
•    Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
•    Strong organizational and multitasking skills.
•    Familiarity with enterprise service management tools (e.g., ServiceNow) is essential for this role.
•    Effective communication and interpersonal abilities.
•    Experience with JobRad, Wellpass or similar H&W platforms.
•    Familiarity with payroll interfaces, ASES month end processes and SAP Ariba invoice flows.
•    SharePoint content management and basic reporting skills.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.