Process Developer - Global Mobility Operations

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Associate/Process Developer — Global Mobility Austria — High Complexity | Execution & Administration |
Role Purpose
Support end to end administration of global mobility activities for Austria (host for ASH; home and host for AT and selected S/E countries). Execute assignment lifecycle tasks, maintain accurate mobility records, support immigration and vendor interactions, and ensure GDPR compliant handling of assignee data. Provide operational support for relocation, repatriation, localization and work permit processes.
Responsibilities
1.    Assignment Initiation & Request Management
•    Initiate assignment cases in the Assignment Management Tool (AMT) based on business inputs; capture required data and support documents.
•    Maintain tasks and approvals; update HR system and local records as required

2.    Documentation Preparation & Maintenance
•    Prepare offer sheets, balance sheets, cost estimation templates and data protection information notices.
•    Collect employer documentation for immigration and work permit submissions
3.    Immigration & Work Permit Support
•    Liaise with vendors and third party providers to support visa/work permit applications; collect and upload required documents; follow up on status.
•    Coordinate quarterly checks for expired permits and ensure valid permits are stored in HR systems.

4.    Stakeholder Communication 
•    Provide standard communications to leaders, PAs, assignees, client’s team and recruitment; manage routine queries and ticketing

System: Workday, ServiceNow, AMT; HR Suite; BMD; Global Advantage; Allianz portal; Mercer portal; SAP Ariba; Concur; ASES; Office package (Excel, Outlook, Teams);

Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in HR, Business, Law or related field.
•    Practical experience with HRIS or similar case management tools and MS Excel.
•    Basic understanding of Austrian immigration, social security and GDPR requirements.
•    Good communication skills in English. 
•    Willingness to work 5 days from office in client specific shift.

Preferred Qualifications/ Skills
•    Experience with BMD, SAP Ariba, Global Advantage or Mercer tools.
•    Familiarity with work permit processes.
•    Strong attention to detail, stakeholder orientation and ability to manage multiple cases.
Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.