Senior Microsoft Dynamics 365 Customer Engagement Technical Consultant

Position Title: Dynamics CE Technical - Senior - Specialized

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As the Dynamics 365 practice continues to scale and invest in enabling capabilities, this role offers the opportunity to contribute to the design and delivery of robust, scalable enterprise solutions on the Microsoft ecosystem. The position focuses on core Dynamics 365 CE technical excellence, with exposure to modern Power Platform features, Azure-based integrations, and industry-specific Dynamics solutions.

As part of a growing Dynamics 365 and Power Platform practice, the role supports complex, high-impact engagements for global clients, contributing to solution architecture, technology decisions, and technical best practices. The opportunity provides hands-on experience with modern Microsoft technologies, while enabling growth into emerging areas such as Copilot Studio, advanced integrations, and scalable cloud architectures.

In addition to technical delivery, the role supports technical mentorship, cross-functional collaboration, continuous upskilling, and progression toward technical leadership or solution architecture roles, making it well-suited for professionals focused on long-term growth and impact within the Dynamics ecosystem.

Your Key Responsibilities

• Lead the design, development, and implementation of Microsoft Dynamics 365 CE solutions, ensuring alignment with business requirements, architectural standards, and best practices across core and advanced CE workloads.
• Develop, configure, and customize D365 CE applications, including workflows, plugins, PCF controls, and complex integrations. Having skills in PCF Controls and Azure-based integration patterns will be better, and the role should possess relevant experience in this area.

Microsoft Dynamics 365 CE:

• In-depth knowledge of D365 CE modules including Sales, Customer Service, Marketing, Field Service, Project Operations, and Dynamics 365 Contact Center. Having experience in Field Service, Project Operations, or Contact Center will be better, and the role should demonstrate practical exposure to at least one of these modules.
• Experience in configuring and customizing D365 CE applications to meet complex business and industry-specific requirements.
• Proficiency in creating and managing entities, fields, forms, views, dashboards, and security roles.

Development Skills:

• Strong programming skills in C# and JavaScript for developing custom plugins, workflows, PCF controls, and client-side scripts. Having hands-on experience with PCF Controls will be better, and the role should demonstrate working knowledge in this capability.
• Experience with HTML and CSS for enhancing and customizing D365 CE user interfaces.
• Proficiency in using the Dynamics 365 SDK and Web API for custom development, integrations, and data manipulation.

Power Platform:

• Experience in building advanced Canvas and Model‑Driven Apps using Power Apps integrated with D365 CE. Having knowledge of advanced or code-based apps will be better, and the role should demonstrate practical competency in this area.
• Hands-on experience with Power Automate for orchestrating business processes and automations within D365 CE. Knowledge of Power BI for creating analytical reports and dashboards using D365 CE data.
• Exposure to Power Pages and Copilot Studio for extending customer-facing portals and AI-assisted scenarios. Having these skills will be better, and the role should have meaningful exposure to either or both.

Integrations and Data Management:

• Design and implement secure, scalable integrations between D365 CE and external systems. Having experience with Azure Functions, Azure Logic Apps, and Azure Service Bus will be better, and the role should possess foundational to intermediate experience in Azure-based integrations.
• Experience in data migration and data transformation activities using SSIS (KingswaySoft) and/or Azure Data Factory. Having these data migration skills will be better, and the role should demonstrate hands-on capability in at least one of these tools.

System Architecture and Design:

• Apply system architecture principles and best practices to design scalable, maintainable, and high-performing D365 CE solutions.
• Perform system analysis, root-cause analysis, and performance tuning to optimize platform stability and user experience.

Agile Methodologies:

• Work effectively within Agile delivery models such as Scrum or Kanban.
• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, contributing to technical estimations and delivery commitments.
• Provide technical guidance, mentoring, and code reviews for junior developers and consultants, promoting best practices and continuous capability development within the team.
• Conduct system testing, troubleshooting, defect resolution, and performance optimization to ensure solution quality and reliability.
• Stay current with Microsoft Dynamics 365 CE, Power Platform, Azure services, and emerging capabilities, recommending enhancements and innovation opportunities.
• Participate in project planning, technical estimations, and delivery governance to ensure timely achievement of project milestones and objectives.
• Engage with business stakeholders, architects, and functional leads to translate business requirements into technical designs and communicate technical concepts clearly and effectively.

Wellness:

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Microsoft Dynamics 365 certifications (such as MB‑200, MB‑210, MB‑220, or equivalent) demonstrating validated expertise in Dynamics CE and related workloads.
• Strong hands‑on experience with the Power Platform, including Power Apps, Power BI, and Power Automate, with the ability to effectively leverage these tools in enterprise Dynamics 365 solutions.
• Knowledge of data migration strategies and tools, along with a strong understanding of security and compliance requirements in CRM implementations.
• Strong communication, interpersonal, and collaboration skills with the ability to work effectively across business stakeholders, clients, and cross‑functional delivery teams.
• Analytical, detail‑oriented, and self‑driven professional with a strong team mindset, capable of independently owning technical deliverables and producing high‑quality, maintainable solutions.

Ideally, you’ll also

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Minimum of 5+ years of hands‑on experience in Microsoft Dynamics 365 CE development and implementation, with senior‑level responsibilities.
• Strong understanding of CRM concepts, data modelling, security models, and end‑to‑end business processes.
• Solid hands‑on experience with Microsoft Dynamics 365 CE modules such as Sales and Customer Service, with exposure to Marketing, Field Service, Project Operations, or Dynamics 365 Contact Center.
• Proficiency in C#, JavaScript, HTML, and CSS, with proven experience in developing custom plugins, workflows, client‑side scripts, and form customizations.
• Strong experience using Dynamics 365 SDK and Web API for development, integrations, and data manipulation.
• Experience working with the Power Platform, including Power Apps (Canvas and Model‑Driven), Power Automate, and Power BI.
• Good understanding of system architecture, performance optimization, and troubleshooting of Dynamics 365 CE solutions.
• Familiarity with Agile methodologies and project delivery practices such as Scrum or Kanban.
• Ability to interact effectively across different layers within the organization, including technical teams, business users, and leadership.

What we look for

• Professionals with strong Dynamics 365 CE technical expertise, solid Power Platform exposure, and a passion for delivering scalable, high‑quality CRM solutions while continuously learning and adapting to evolving Microsoft technologies.
• Individuals who combine analytical thinking, problem‑solving capabilities, and strong development skills with the ability to collaborate effectively across business stakeholders, clients, and cross‑functional delivery teams.
• Team players with a self‑driven mindset, ownership of technical deliverables, and the ability to mentor others while contributing to high‑performing, Agile delivery teams.
• Talent with hands‑on experience in CRM customization, integrations, data migration, and system design, along with an understanding of security, compliance, and enterprise‑grade solution quality.
• Professionals eager to work on diverse, complex projects across Dynamics 365 CE modules and emerging capabilities such as Power Pages, PCF Controls, Copilot Studio, and Azure‑based integrations.
• Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM , integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.

Additionally, good to have

• Experience with PCF Controls for extending and customizing the Dynamics 365 user experience with Code Apps; having this skill will be better and the role should demonstrate practical working knowledge.
• Experience with Azure services and integration tools such as Azure Functions, Azure Logic Apps, Azure Service Bus, and Power Automate; having these skills will be better and advantageous.
• Hands‑on experience with data migration and integration using SSIS (KingswaySoft) and/or Azure Data Factory; having this capability will be beneficial.
• Exposure to Power Pages and Copilot Studio for customer‑facing portals and AI‑enabled scenarios will be advantageous.
• Experience or exposure to Field Service, Project Operations, or Dynamics 365 Contact Center implementations.
• Familiarity with DevOps practices, CI/CD pipelines, and application lifecycle management (ALM) for Dynamics 365 and Power Platform solutions.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Our Commitment : As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development : From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture : In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits : Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply : If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.