Operation Executive

About Cloudshope Technologies Pvt. Ltd.Cloudshope is a fast-growing SaaS company delivering cutting-edge cloud telephony and communication automation solutions to businesses across India. Our mission is to empower companies with smart IVR systems, missed call solutions, WhatsApp Business APIs, and more — simplifying communication and driving customer engagement.

🎯 Role Overview

We are looking for a proactive and enthusiastic Operations Executive who will play a dual role in:

• Supporting Customers with their day-to-day queries
• Delivering product demos and training sessions to prospective clients

This is a great opportunity for someone who enjoys client interaction, is tech-friendly, and wants to build a career in the growing cloud communication industry.

🔧 Key Responsibilities✅ Customer Support

• Handle incoming queries via calls, WhatsApp, and email
• Troubleshoot and resolve basic technical or operational issues
• Coordinate with the tech/support team for escalations
• Ensure timely ticket closures and customer satisfaction
• Maintain CRM data and call logs

✅ Product Demo & Onboarding

• Deliver virtual and in-person demos of IVR, Missed Call, Click-to-Call, and related products
• Assist the sales team with onboarding new clients
• Conduct training sessions to guide clients through product features
• Gather feedback and suggest product improvements based on client interactions

✅ Operations Coordination

• Ensure smooth handover between sales, support, and technical teams
• Update client onboarding sheets, training records, and usage logs
• Monitor customer activation and usage reports
• 💡 Required SkillsExcellent communication skills in English & Hindi
• Strong interpersonal and client-handling ability
• Quick learner with basic technical aptitude
• Good at multitasking and coordination
• Comfortable with tools like CRM, Google Sheets, and call handling software
• 🎓 Qualifications:
• Graduate in any stream (BBA/BCA preferred)
• 0–2 years of experience in customer support, sales support, or operations
• Freshers with good communication and tech understanding are welcome to apply
• 🎁 What We Offer:
• Fast learning environment with mentorship
• Opportunities to grow into Sales, Tech Support, or Product roles
• Incentives & Recognition Programs
• Fun and energetic team culture