Salesforce Business Analyst
IDEMIA
Work from Office
Full Time
Min. 5 yearsJob Description
Salesforce Business Analyst
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.
KEY RESPONSIBILITIES
- Lead and manage the Salesforce team (Tech Lead and Developers)
- Define goals, priorities and ensure delivery excellence
- Manage project scope, timelines, risks, resources and budgets
- Lead requirements gathering, workshops and solution design
- Ensure alignment with business goals and best practices
- Manage stakeholders, vendors and cross-functional teams
- Oversee UAT, deployments, releases and change management
- Monitor SLA/KPIs and drive continuous improvement
- Provide Level 3 support and drive RCA and problem resolution
REQUIRED SKILLS
- Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud Advanced, Pardot, Agentforce
- Functional Documentation (BRD, FRD, User Stories)
- Project & People Management
- Stakeholder & Vendor Management
- Agile / Scrum Methodology
- Enterprise Integrations & Middleware Understanding
- Change & Release Management
- Strong Communication & Leadership Skills
NICE TO HAVE
- Salesforce Admin Certification
- Jira, Confluence
- SQL & Data Analysis
- Manufacturing / Supply Chain Exposure
- Global Team Experience
KEY COMPETENCIES
- CRM Transformation
- Functional Solution Design
- Stakeholder Management
- People Management & Coaching
- Project & Delivery Management
- Change Management
- Business Process Optimization
- Communication & Collaboration
EDUCATION
- B.E. / B.Tech / B.Sc – CS, IT or related
- MBA (IT / Systems / Operations) – Preferred
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Job role
Job requirements
About company
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