Senior Associate - Level 1 Technical Support

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Associate – L1 Support
In this role,  you would be part of the Research L1 Support team. ADS is an application support team, which helps in resolving or escalating Research user issues related to Methode application. It is an L1 support project, providing 24*6 coverage to Research users across the globe. ADS team helps in resolving user’s queries related to Methode usage and triage the issues to the relevant teams if required. In addition to providing technical support, it acts as a bridge between the research users and IT, by understanding the problem faced by the users and escalating it to the IT team. It also closely works with level 2 support team and Dev team in identifying any problem related to Methode and identifying the work around

Responsibilities 
•    Fix problems on the fly (if those can be fixed by Support team)
•    Educated the user of the tool features
•    Escalate to L2 Teams for resolution
•    Re-route analyst team to Content Migration team if that is content transfer related matter
•    Log defects and product enhancements to Dev team using JIRA & QC tools

Qualifications we seek in you! 
Minimum Qualifications 
•    BE/B Tech/MCA 
•    Excellent written and verbal communication skills 

Preferred Qualifications/ Skills 
•    Technical Troubleshooting skills
•    Intermediate Excel hands-on experience.
•    Application UAT testing
•    Good communications skills
•    Good documentation skills
•    XML/HTML
•    AGILE
Why join Genpact? 
• Lead AI-first transformation – Build and scale AI solutions that redefine industries 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.