Senior Customer Services Executive

Job Title: Customer Support Representative

About Us:

We (ACUMEN GPS TRACK) are the leading brand in the field of vehicle tracking services, situated at New Delhi. We have been serving to our more than 50000+ esteem customers since last 6 years tirelessly while ensuring to deliver vehicle tracking services with 100% customer satisfaction, as a reward we have good rating & reviews by our customers across the platforms online & offline. We strongly follow this statement” Customer is the most important entity in our universe and we have existence because of our customers”

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide technical support for GPS devices and software, troubleshooting issues and offering effective solutions

- Guide customers through installations, updates, and other technical processes

- Escalate complex issues to higher-level support teams when necessary

- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and prioritize multiple tasks

- Strong problem-solving and analytical skills

- Customer-centric mindset with a passion for delivering exceptional service

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for technical troubleshooting, we'd love to hear from you!

Please send your resume to: hr@acumengpstrack.in or contact us at 9289820086.

Join our team and be part of a company that's shaping the future of GPS technology!