Senior Project Manager

Senior Project Manager

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.Our organization is at the forefront of innovation, driving value across the entirety of customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves.

We are looking for project management specialists with a passion for delivering desired customer outcomes, championing high quality throughout presales and delivery, and leading diverse deliveries and teams to cost and scope while maintaining strong delivery and financial health.This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as deepening your contractual and commercial acumen.As part of ISD Business Excellence, this role also supports the operational health of delivery by reinforcing delivery governance, standard ways of working, quality and compliance practices, and data-driven insights. You will help drive continuous improvement across delivery execution, ensuring accurate forecasting and financial stewardship, actionable reporting, and consistent customer and internal stakeholder experiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Account Delivery Management: Drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts; lead or participate in steering committee meetings.

Relationship Development: Drive high customer satisfaction by managing expectations, addressing customer feedback, and resolving escalations.

Presales & Contracting: Contribute to presales on medium complexity projects by providing input into delivery approach and deal construct; assist in the development of initial estimates and contracts; facilitate contracting for customers and partner resources.

Planning: Develop project management plans to drive predictable delivery for medium complexity projects (or support senior colleagues in complex programs); leverage existing intellectual property and account strategy; establish clear expectations and accountabilities across project teams and stakeholders.

Monitoring & Controlling: Be accountable for project financial management; orchestrate metrics to attain KPIs; proactively manage risks and issues, including recovery efforts when required; apply quality management and change control techniques across delivery.

Initiation & Closure: Drive project initiation and align resources (including partners and offshore teams), balancing needs across projects in challenging situations; drive timely closure including customer invoicing and delivery acceptance; share knowledge and contribute to new intellectual property based on lessons learned.

Delivery Governance & Operational Rhythm: Establish and run the project governance model (cadence, status, RAID, change control), ensuring timely, decision-ready communications across delivery stakeholders and leadership.

Performance & Reporting: Define, track, and communicate delivery health KPIs (schedule, scope, quality, financials, resource utilization), ensuring data accuracy and driving actions to address trends and gaps.

Continuous Improvement & Compliance: Identify opportunities to standardize and improve delivery processes, templates, and tooling; support compliance needs (e.g., required documentation, audits) and incorporate lessons learned into reusable practices and intellectual property.

Qualifications

Required Qualifications 

Bachelor's Degree in related field AND 3+ years' experience in project managementOR equivalent experience

Experience driving delivery governance, including status reporting, risk/issue management, change control, and stakeholder communications

Ability to use data to inform decisions and improve execution (e.g., KPI tracking, forecasting, financial/operational reporting)

Preferred Qualifications

Bachelor's Degree in related field AND 8+ years’ experience in project management

OR equivalent experienceProject Management Professional (PMP) certification

4+ years financial management experienceAgile certification (e.g., Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1)

)Experience with operational excellence/continuous improvement methods (e.g., Lean, Six Sigma) and standardization of delivery processes

Experience with reporting and insights tooling (e.g., Power BI, Excel) and creating executive-ready delivery dashboards

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level